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1700 Stoneridge Mall Rd Reviews
Read reviews from customers who used our services at 1700 Stoneridge Mall Rd
Total reviews
200
Average Rating
4.5/5
Issue not fixed
Technician came and he had a glance on the washer. He said he has to order parts and asked me to pay deductible amount. After paying the amount, he started leaving. When ask about the status, he said that there is no issue and no parts required to order. He said he lied to collect the money. He didn't diagnose the issue reported nor try to look into the washer. He was not interested to watch the video recording that we taken when issue noticed earlier. I have to give zero rating for lying but it is not allowing.
SK,
Dublin, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1720129091924
Disappointed with Sear's
He did not show up. This is the 5th scheduled appointment. Last appointment, Sam left the door open & drove away in his truck.
Deborah A,
Pleasanton, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719873771158
Not Fixed
Issue is not fixed. The freezer and refrigerator are still not cooling properly.
Hwei-ching H,
Dublin, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1714080532374
Liar and Doesn't do his job. Always in hurry
Worst experience with Aref, He is not at all thorough on this job. I believe in my service request he lied to me that he contacted his manager and reported that Cooktop is un-repairable. Also mentioned that his manager will send a report to American home Schield. When i checked with AHS, they did not receive any recommendation from Sears's manager. Again for recall request. Sear's has assigned Aref. He repeated the same story. Completely in competent technician.
Neeraj A,
San Ramon, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706221252169
Worst Home Repair Service Experience - Ever! Buyer beware!
Would give negative star rating if I could. This is my story…buyer beware Sears A & E Home Services a joint venture held by Whirlpool and Sears Holdings that performs mobile appliance repairs. What a horribly run service company. From the day I called (9/11/23) my home warranty company to the day my minor issue was repaired (10/23/23) by A&E Factory service it was a living nightmare. I waited 2 weeks from the request call for a technician to arrive. Typical 4-hour service window, 8-12p. The tech finally texted at 1:20pm to say he would arrive within the hour. He finally showed around 5:30p. After asking me for all the same info & all the same diagnosis questions I had provided both AHS/America Home Shield (warranty company American Home Shield) and the Sears factory service remote tech that scheduled the service the field tech determined that the call had been set up as a cash collect service and not a home warranty call. Seems there had been no record of the information or photos I had provided to AHS or A&E Svc to the tech's software app on his phone. Important note: I had already called the manufacturer of the double wall ovens, Bosch, who had determined with 98% certainty that it was the control module/control board. I provided this information to the on-site technician. After being on-site for 90 mins trying to sort it out and source a part for which he wasn't sure of the diagnosis – he said he had to cancel the call. Although based on the information I gave him from my call with Bosch, he thought he had a diagnosis & found the part that could likely fix the issue, he couldn't order it or complete the repair until a properly set up service call was created in his app. I would have to initiate another one the next business day with AHS to ensure it was correctly received in the A&E system as a warranty repair ticket so the customer wasn't expected to pay in cash. The next day I called AHS to convey the whole blunder on their part, to which they
CKay,
Pleasanton, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698269705202
Would be no star
One of the terrible technicians I dealt with. Doesn't listen to customers, he supposed to order a part which he forgot and shows up after a month and saying I didnt order. Very absent minded, struggling with phone(tech). he pocketed my phone left on the counter and walked out must have be unknowingly but felt wired.
Rupesh A,
Pleasanton, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697915168581
Did not diagnose
The brand was not something he was comfortable working with so did not diagnose.
Subbulakshm P,
Dublin, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492236162
Problem not solved - paying for a separate AC provider
I bought this service hoping it would help me in the event my appliances go out I'd have support. Sadly, the technician arrived and didn't detect the issue.. which was a faulty contractor on my condenser. I've already solicited the help of an electrician (as this technician said it was likely an issue with the furnace electrical - which it wasn't) and another AC service technician who will be fixing the additional issue. I'd like my money back from this appointment and to cancel my service agreement for regular support. Very disappointed...
Elizabeth J,
Pleasanton, CACustomer service response - Hi Elizabeth, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1693949454832
AC service
Technician is very inpatient and perhaps frustrated with the work and heat
M,
CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692479516039
Repair Kenmore Refrigerator
My refrigerator was repaired and it still is not working. I have no phone number to call Sears to return and fix my refrigerator. There are no phone numbers on any paper work and the repair guys has no business cards. This is not good.
Willie S,
Dublin, CACustomer service response - Dear Willie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836762494