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1700 Stoneridge Mall Rd Reviews
Read reviews from customers who used our services at 1700 Stoneridge Mall Rd
Total reviews
200
Average Rating
4.5/5
No Value
The technician was fine. However the part needed is no longer made. I was still expected to pay for a house call even though the decision not to move forward was mine. Basic rip off
John D,
Danville, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767224494290
Pathetic and irresponsible!!
They never submit your report and keep you waiting forever. Avoid them at any cost
Dipesh S,
San Ramon, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765494621981
Problem not resolved.
- missed the appointment - called in and informed that he do not work on central AC - call closed without resolution
Sanjeev K,
Pleasanton, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1761342009800
Late with no information
Supposedly there was tracking, and it was obvious that he would be coming after the window, but didn't look like by much. Then it said we were next, but random updates, and 3 hours later, he showed up. He did his review, and told me that the control panel was out, and there was no repair that could be done, we had to get a new dryer. I looked online, and found parts to replace the control board. I understand that Sears doesn't want to use anything but Sears parts, but it is annoying to pay a fee to have Sears tell me it can't be fixed, when it is a simple fix. We found the part online, and will replace it ourselves. I won't be calling Sears Repair Service again.
Patricia L,
Danville, CACustomer service response - Patricia, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1760486336496
Technician was good.
The company as a whole I would rate a 1. It took over a month to get service. Originally due to waiting for parts. Communication is horrible. My appointments kept getting rescheduled and I wasn't always notified. I was getting multiple reasons for the delay in getting a technician. One reason was due to parts, next was there was no tech available. I had to complain to get the tech here today because the system said parts were on order still when I already had the parts and they were trying to postpone to next week yet again.
Gina P,
Livermore, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1758328853697
Sears service has gone downhill
Terrible overall experience. Had to wait 10 days after drain pump replacement part was delivered to have it installed. Washing machine is now completely useless as it leaks all over the laundry room floor as soon as the fill cycle starts. Samuel was in such a hurry to leave not all cycles were tested. Now have waited 2 more weeks with multiple cancellations. Must call in a non-Sears service do address issue. Warranty dept and Repair dept just want to pass you back and forth to each other without offer a fix. Truly sad how bad Sears now treats its long-time customers even if you have a maintenance agreement.
Mark S,
Livermore, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1746913769669
Technician broke electronic plastic casing to my dishwasher
Tech was to put another gasket in. Door was not closing due to a new gasket placed the week before. He thought it was a lock issue and proceeded to take the plastic casing off . He did not adequately unscrew the screws and pulled and twisted for the plastic casing to come off which was never any issue to come off when a previous tech removed it. He consequently broke the casing on the sides and where the screws went in. Now the dishwasher is unable to close and cannot be run as the casing cannot go back in place. He said he would try to find another but I doubt it will be found. He then told me he had to leave quickly to get to another appointment and to sign that he was there. I could not read what I was signing it was just a blank screen on his phone. I received a notice from Sears that I signed that it was normal wear and tear and that they are not responsible. This is not only poor workmanship but lying and unethical behavior on the part of the technician and SEARS if they do not take responsibility. Fortunately I have before and after pictures along with the broken pieces. My warranty program First American Home Warranty who contracted Sears also has those pictures and saw the before and after and agreed with me. Now we will see who the ethical company is to take responsibility.
Joanne L,
Pleasanton, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1728337011868
Issue not resolved
I don't want blame one technician. The current issue was dragged for more than 3 months and multiple parts have been ordered and the issues reported haven't fixed. Rather they created new issues and I remain with more problems. It's very bad experience and inconvenience with Sears which I never forget in my lifetime.
Seshu P,
Dublin, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724880920338
Useless non-service
1. We have received no service. 2. The technician (Mr. Hassib) came in way too late-at 4:35 PM His scheduled time frame was 8:00 AM -12:00 noon. He was just looking to go home early. 3. He spent less than 5 minutes at our door, and did not see any part or system of our Air Conditioner. Instead, he was arguing about whether we had one air conditioner or two.
Vijay R,
Danville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1721857024262
Rejected
Rejected the appointment with this technician as a bad experience last week with him. Refer my earlier feedback. I didn't allow him to enter into the home, but I got email update saying installation completed!!!. I don't know why Sears has been scheduled appointment with the same guy. Reschedule appointment with different technician who is expertise to handle the issue. I would have given negative stars if it allows.
Seshu P,
Dublin, CACustomer service response - Dear Seshu thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721078822057