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1700 Stoneridge Mall Rd Reviews
Read reviews from customers who used our services at 1700 Stoneridge Mall Rd
Total reviews
200
Average Rating
4.5/5
Amazing
The tech Aref was very professional
Fonseca C,
San Ramon, CAMicrowave repair
He was on time and spent a good time to solve the issue, was thorough
Iffat K,
Pleasanton, CAFurnace issue
The actual root cause was not identified.But he was there for 30min explained everything and checked all things.suggeated to get vents clean see if the issue occurs.
Kiran P,
Livermore, CAFriendly
Pleasant efficient
George A,
Castro Valley, CAAref K service
Aref was very professional. Explained everything. Communicated before arrival. He was great.
Del C,
Danville, CAMs hall
The work was completed The room was left a mess never cleaned up behind himself Floor was super sticky and dirty he never put slippers on his shoes or layed down a blanket to put dryer on He Evan left all the bad parts plus the new part boxes I have pictures
Mollie H,
San Ramon, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703727031001
Did not test repair
Dishwasher still won't heat up no dry. Heating element won't come on. Must be the switch. Still broken.
Andrewsusa R,
Danville, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697665386791
Refrigerator repair for the 5th time. It's not the last.
The service provider did the job. However, he is not as friendly as others who serviced our refrigerator. He hardly speaks. What really annoyed us was that he had to pull the refrigerator from the wall to get to the back. After completing his work he refused to push it back. He left my 92 year old husband and I to push it back. Other service men returned it to the wall. After 3 hours the refrigerator's controls are showing error codes again. I don't think it is fixed. Please do not send Hender back to service our refrigerator. The other service men showed care and pride in their work.
Brenda N,
Castro Valley, CACustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696456057141
Terrible
You sent 6 different crews to fix burner fan and none of them could fix it; We had to be home between 8 and noon on each scheduled visit, then when the crew arrived, we had to wait for hours while they tried to fix the fan. Finally, I complained to the home warranty company and they arranged for another repair service. Sears should hire competent repair service personnel. I will never use Sears again.
Robert F,
Blackhawk, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780435816918
Highly disappointed
It was not a pleasant working with Sears and Jeff in particular. Even after multiple visits and multiple parts ordering, he was not able to resolve the issue. The biggest annoyance was that he scratched the wood cabinet by the metal edge of microwave while putting it back in, and also damaged the screw holes of microwave frame. I have pictures for proof. I would not be recommending Sears and will be letting AHS and BBB know.
Shashank A,
Dublin, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769811991477