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72-880 Highway 111 Reviews
Read reviews from customers who used our services at 72-880 Highway 111
Total reviews
508
Average Rating
4.4/5
Rufus was a great repairman. It was too bad he had to correct the misdiagnosis of the first repairman, but he got the job done as promised.
Seline S,
The repairman came out within the week of us calling. We then had to wait another two weeks for additional parts to arrive. The serviceman had set his return appointment before he left from the first one. He showed up when he was supposed to and was gone in a flash. All went well.
Linda N,
Customer service response - Thank you so much for your feedback. We are happy to hear you were pleased with your service. Thank you for your business, we hope to service you again for any future service needs.
Sears Home Services on 1513252800000
Stella B,
Customer service response - Thank you so much for your rating! We would like to hear if you have any suggestions on how we could do better to earn a five star rating. See below for link to survey. We genuinely value the opportunity to hear where we can improve our service. Thank you for choosing Sears! https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.html
Sears Home Services on 1513252800000
Jan O,
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.
Sears Home Services on 1513252800000
Dee S,
Customer service response - Thanks for sharing your rating! We thank you for your business!
Sears Home Services on 1513252800000
Service was excellent. Price too high for what was done = blow steam up the drain tube. BUT it probably was the cure. A better design would eliminate the problem in the first place and eliminate the requirement for a service call.
Charles C,
The Service Technician was 5-star. He was better than expected, however the scheduler was rude and not helpful. I explained that I needed a earlier appointment due to leaving the country. He said it was impossible. I asked to speak to his supervisor or manager. He said he is the manager and if I had any complaints to call Customer Solutions. This man was located in Phoenix and probably working out of his home. I phoned Customer Solutions and after navigating the robot talked to a person that somehow understood what I was trying to accomplish and easily set up the appointment one week earlier. Interesting because this person was a hesitant communicator, but very polite and helpful.
duff W,
Customer service response - Thanks for taking the time to tell us about your experience. We apologize for the inconvenience you had when you called us. We constantly strive to provide pleasant and professional communications all across the board. We're glad we were able to get you the appointment you needed and that our tech provided you with great experience. We look forward to serving your needs better in the future. ^OC
Sears Home Services on 1544788800000
On time/effective results/actually helpful
Bill M,
The techs left a wet mess in my laundry room.
Shelley J,
Jim K,
