72-880 Highway 111 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Irene S
Customer service response - A big thank you, Irene, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 16, 2024
Neale S
Roman did his job well, my complaint is I have 3 refrigerators and you only scheduled him to do 1. Told other service people would be coming. Had 8- 12 time it is 12:45 and no one else has shown up To me that is lousy time management. Question is wioll someone come to check the appliances or is the protection plan for a yearly check up gone by the wayside,let alone should I renew the plan.
Customer service response - We apologize for the inconvenience and poor communication about scheduling. We aim to improve and ensure all your appliances are checked – our team will follow up on this matter.
Sears Home Services on June 11, 2024
Gordon C
Customer service response - A big thank you, Gordon, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 10, 2024
Kelly C
My tech was nice and courteous. But, when I called, I said the oven is not working. So $75 later, he said the stove is broken. Duh
Customer service response - We apologize for any inconvenience caused and appreciate your feedback on our technician's courtesy. Thank you for bringing this to our attention.
Sears Home Services on June 03, 2024
Brad H
Parts procurement and inventory are is terrible. Technician was good. Will not engage your services in the future.
Customer service response - We apologize that our parts procurement and inventory did not meet your expectations, but we're glad you were satisfied with our technician. Thank you for your feedback, and we'll strive to improve our services.
Sears Home Services on June 03, 2024
Sara H
Our tech is always professional, knowledgeable and gets the job done. Always know that was are in good hands when he arrives.
Customer service response - Thank you for the positive feedback; we're thrilled to hear our technician meets your expectations with professionalism and expertise. We look forward to serving you again.
Sears Home Services on May 31, 2024
Tom M
Customer service response - A big thank you, Tom, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Leo O
The technician was great. The overall service from A&E could be better. The technician was actually supposed to show up last Thursday. I took a day off of work to be there, but he never came.
Customer service response - We apologize for the inconvenience with the scheduling mix-up and appreciate your kind words about our technician. Thank you for your feedback, which helps us improve.
Sears Home Services on May 28, 2024
Sally S
Roman went. Out of his way to be helpful. A good human being!
Customer service response - We're thrilled to hear about your positive experience with Roman! Thank you for taking the time to share your feedback.
Sears Home Services on April 17, 2024
Martha P
Martin completed the yearly maintenance on my laundry unit today. He did a good job explaining what he completed. Thank you Martin!
Customer service response - We're thrilled to hear Martin provided excellent service and clear explanations during your laundry unit's maintenance. Thank you for taking the time to share your positive experience!
Sears Home Services on March 31, 2024
