Appointment Lookup
802-552-4364
72-880 Highway 111 Reviews
Read reviews from customers who used our services at 72-880 Highway 111
Total reviews
508
Average Rating
4.4/5
They send unqualified technician who told me that they do not work on Monogram refrigerators and still charged me fior visit.Customer services also very rude.
Samir R,
Customer service response - Thank you for sharing your review. We are sorry to hear that you had a negative service experience. We appreciate your feedback, and will pass it along to the appropriate channels so that we can improve upon our service.
Sears Home Services on 1513252800000
The service was terrible!!! I waited 5 hours they did not call .When I called I was told the repair man had gone home. I rescheduled and it happened exactly the same no call no show. It was a waist of time.
Jose C,
Customer service response - Thank you for taking the time to share your review. We are sorry to hear about your negative service experience. If you could email us at [email protected] with your name, address, and phone number, we would be happy to assist. We thank you for your business.
Sears Home Services on 1513252800000
What a mess this repair has been! First time had to wait 2 weeks for an appointment, then of course order the parts & wait again. After waiting the technician didn't bother to show up, had to wait for an appointment again. When he finally showed up (wait for it) ..... The ordered parts were the WRONG ONES! Back to waiting for parts & feels like we will be waiting forever for service!
Josal D,
Customer service response - Hi there Josal! Thank you for writing to us about your experience. We see a wonderful opportunity to provide easy scheduling and efficient and accurate parts ordering for future. We apologize we did not achieve it for you this time. We would like to check on this for you to see if we can help in any way. Please send us your first and last name, phone number, and address associated with the account/service to [email protected]. We look forward to assisting you in the process. ^OC
Sears Home Services on 1544788800000
Luis F,
Customer service response - We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this. ^OC
Sears Home Services on 1544788800000
We are "fully" covered under the largest protection plan that Sears offers. Due to Sears' difficulty in scheduling the repair after the parts arrived, we had to continue to buy 'dry-ice' for additional days to keep the fridge cool. That created an additional cost of $65 out of our pockets. 'Not a lot of money, but with our huge "protection plan", why couldn't Sears cover that cost?! And we've had their plan for almost 20 years!
Sue L,
Needed a new dryer motor. Diagnostic was quick and easy. The motor was sent to my house. To install, the tech canceled an hour after the 3 hour window. The second tech did not show up, but reported the job as complete. After more than a month, I had to hire someone else to install my motor. If you want your repair complete, hire ANYONE else.
Rodney F,
Customer service response - Thank you for taking the time to let us know about this. We would love to take a look to see how we can help get things moving in the right direction. If you would please email the name, address, and phone number associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1544788800000
Terrible, terrible experience dealing with these folks. First they don't have repair people available until 10 days later, then they don't come with the parts. Our dishwasher broke almost 2 months ago, and it's still not fixed.
JP R,
Customer service response - Thank you for taking the time to let us know about this JP! We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help get things moving in the right direction. If you would please email the name, address, phone number associated with the order as well as a brief summary of the issue to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
Worse experience ever. Do not use Sears! Waited almost two months for a repair and they ordered the wrong part for 3 times. They would not refund the credit card for services not rendered and not diagnosed and their overseas customer service center is worthless, they barely speak fluent English and are rude.
Michele A,
Customer service response - Thank you for taking the time to bring this to our attention, Michele. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
Not happy with the phone support
Eric A,
Customer service response - Hi Eric, we are sorry to hear that the phone support you received was not a more positive experience. We sincerely appreciate the feedback and would like to know more for us to improve. Please send an email to [email protected] with the full name and phone number along with details of your experience for us to better understand. Thank you.
Sears Home Services on 1576324800000
This was the third visit to fix the icemaker within 90 days. Charged $99 on first visit for diagnostics and $99 on second visit for diagnostics. Same problem. Labor charge to for installing the icemaker in 15 minutes was $191.25. The icemaker itself costs about $185.00 I'm still waiting for resolution.
Rhys M,
Customer service response - Thank you, Rhys, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
