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2401 S Vineyard Ave Reviews
Read reviews from customers who used our services at 2401 S Vineyard Ave
Total reviews
449
Average Rating
4.8/5
Washer inspection
An uneducated person with a bad attitudes
Miguel G,
Pomona, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720474125251
I need to speak to a representative
The technician was rude slammed good hand on the washer, yelled at my parents and slammed my front door horrible service.
Angel A,
Pomona, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707758625522
Absolutely the worst and most inconsiderate service team
Beginning to end dealing with Sears and its technicians has been a nightmare despite paying for an extended warranty program. Washing machine leaked and flooded, requiring an insurance claim against our home policy, despite it being a Samsung problem. Sears tech team did not take this seriously but after 6 visits, finally acknowledges that there was a leak and replaced the parts. To rub salt in the wound, the tech was against the idea of writing up the full report and uploading pictures which show the cause of leak "because it was too much work to do."
Simon K,
Corona, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696628099270
Sears repair service
Sears technicians tried to repair, however, the parts never arrived as the first tech ordered them on 07/31/23 said it would arrive in 2 days. It is impossible to speak to a live person as chat does not work. In two words, "Sears sucks." After numerous failures 2 month old freezer was returned for a deferent brand. I see now why sears is going under. Any questions, call sears if you can.
Matthew R Kapp,
Ontario, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693689154832
not repaired waste of time
1st the fridge broke your company kept cancelling & r/s it took one month to reapair my fridge. 2nd time now the freezer is not cooling properly. when I buy ice cream the popsicles are mushy. Usually they get solid. Also the frozen food it's not frozen. * PLease sent me a new fridge Otherwise my husband is taking the company to smalls claim court. Rudy Solorzano (714)308-0391 would like a phone call back His upset !!!
Nicolle V,
Ontario, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692999096791
Tour hours, late pass my four hour window On
It was ABSOLUTELY TERRIBLE ‼️ This is the second time that the technician was two hours pass my 4 hour windows ‼️‼️‼️‼️ Why do I bother making an appointment? Why don't you just say stay home all day. The technician was in and out, but was two hours late.
Nancy S,
Claremont, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692135931665
Washing machine repair
Technician said he was done with repair and was leaving. I asked him to please run the cycle to make sure washer was fixed. When it was to start agitating it only spun, and it agitated when it was supposed to spin!! He then ordered 7 more parts and I have to wait almost another 2 weeks for the next technician to replace them! All technicians should check the FULL cycle to be SURE the repair has been done correctly!
Martha G,
Pomona, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691443785932
Poor service
You mean the guy that drove past my house and didn't stop then forged the paperwork with my signature showing that the job was completed? I'd give him a minus 100!!!!! Not a good way to represent Sears.
Patti B,
Riverside, CACustomer service response - Patti, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691262959417
Service for stove exhaust fan
The service tech came and did nothing I don't feel right paying for nothing being done and told to call my warranty again The exhaust fan clock is still working He said he will not touch anything because the word exhaust was not listed in the repair instructions
Ingrid S,
Pomona, CACustomer service response - Hi Ingrid,Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1691259208493