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13007 Sherman Way Reviews
Read reviews from customers who used our services at 13007 Sherman Way
Total reviews
622
Average Rating
4.7/5
Leo S,
Customer service response - Thanks for the great rating, Leo! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1764642700650
Louis P,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1763346647434
Kathleen H,
Customer service response - Hi Kathleen, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1749176401179
Bob T,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747093445708
rwpjones,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1740288414580
he was informative as all other techs were not. We have had same problem of freezer icing up after 3 times problem solving. Tech says to defrost freezer for 4 or 5 days. Then plug back in so inside of door will thaw out. This is unrealistic. It will take us 6 months to empty out what is in the freezer. We need sears to replace the unit. Now the display on outside of door fading so you cant see what number is on it.
Carol P,
Customer service response - Thank you for your feedback, Carol. We're sorry for the ongoing issues with your freezer and appreciate your patience.
Sears Home Services on 1728446472110
After patiently waiting for 6 months for parts-what can I say!
Georganne S,
Customer service response - Thank you for your patience, Georganne. We're glad we could finally assist you, and we appreciate your understanding during the wait.
Sears Home Services on 1725848719198
Amalia M,
Customer service response - Hi Amalia, thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1722769096297
I booked a service visit from 8am-12pm. My technician didn’t arrive until 2pm. He did an excellent job. I have no complaints about him. Clearly he was overbooked since he wasn’t able to arrive within the 4 hour window. I blame Sears for that. My service took only 30 minutes to complete. An efficient booker would have placed me first, not after a more complex repair, if that was the reason for the delay. I had to move another appointment because he was 2 hours late. Francisco deserves 5 stars, but Sears deserves 1.
Jill K,
Customer service response - We're sorry for the inconvenience caused by the late arrival, but we're happy to hear Francisco did an excellent job. Thank you for your feedback, it's invaluable for our improvement.
Sears Home Services on 1721050134612
Excellent service. Glad to see it was the same technician as last year.
Bradeline B,
Customer service response - Thank you for recognizing our excellent service and for appreciating our dedicated technicians. We're delighted to have earned your trust again!
Sears Home Services on 1719382260652
