Appointment Lookup
802-552-4364
13007 Sherman Way Reviews
Read reviews from customers who used our services at 13007 Sherman Way
Total reviews
666
Average Rating
4.7/5
Wonderful stress free experience. Excellent repair staff!
Tes T,
Customer service response - Thank you for your feedback, Tes! We're glad to hear you had a wonderful, stress-free experience with our excellent repair staff.
Sears Home Services on 1790560815198
He was very professional and polite.
Yumiko L,
Customer service response - Thank you for your feedback, Yumiko! We're glad to hear the technician was professional and polite.
Sears Home Services on 1789415282106
Francisco was great Repaired very quickly and very helpful
Larry B,
Customer service response - Thank you for your feedback, Larry! We're glad to hear Francisco was great, quick, and helpful with the repair.
Sears Home Services on 1789412338676
TONY WAS KNOWLEDGEABLE AND EFFICIENT!
LINDA M,
Customer service response - Thank you for your feedback, Linda! We're glad to hear Tony was knowledgeable and efficient.
Sears Home Services on 1789078396269
Polite, on-time and professional!
Mind T,
Customer service response - Thank you for your feedback! We're glad to hear our service was polite, on-time, and professional.
Sears Home Services on 1788550700101
Pat was on time, knowledgeable, diagnosed issue right away, polite, courteous. Couldn’t have asked for a better representative! Did a great job and cleaned up space before leaving. Thank you!
Jackie H,
The Sears serviceman, Dameon H., was the best I've ever had dealing with what turned out to be the least reliable washing machine I've ever purchased. Previous servicemen have typically taken 3 to 4 visits before the machine was working properly. Dameon only took two visits and the second visit was only required because the repair part isn't in the stock carried in his van. He was thorough, fast and effective, a combination that's seldom found in service personnel today. Kudos to Dameon H.
Bill H,
Customer service response - Thank you for your feedback, Bill! We're glad to hear Dameon was thorough, fast, and effective in resolving the issue with your washing machine. Kudos to him!
Sears Home Services on 1788494218274
The technician was absolutely wonderful. He was very. Smart explained everything step by step and was very helpful. I absolutely love work.
isabel R,
Customer service response - Thank you for your feedback, Isabel! We're glad to hear the technician was wonderful, smart, and helpful in explaining everything step by step.
Sears Home Services on 1788391671513
Our technician was extremely helpful, informative, on time and efficient!
Zoe B,
Diego P,
Customer service response - Thank you for the amazing 5-star review, Diego! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787939787502
Bernardo was great. Very efficient. Very neat. Very personable.
Tom R,
Customer service response - Thank you for your feedback, Tom! We're glad to hear Bernardo was efficient, neat, and personable.
Sears Home Services on 1787878501811
Richard G,
Customer service response - Thank you for the amazing 5-star review, Richard! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787862409971
Courteous, neat, informative
linda P,
Very knowledgeable and customer oriented.
Vernestine G,
Customer service response - Thank you for your feedback, Vernestine! We're glad to hear our service was knowledgeable and customer-oriented.
Sears Home Services on 1787619785222
I rate the tech as perfect 5 but the rest of the service as 0. It is impossible to deal with this company since the only contact point is a computer that has limited responses and doesn't take messages. it's easy to change appointment time but nothing else. To charge for 2 visits because they did not have the part the 1st time is rather unfair. But once the repairman comes the 1st time you're stuck. Other than the fine servicemen I'd rate this company ZERO. So if you use them be prepared to be billed for 2 visits since it is likely they will have to return when the part arrives. Actually, the parts were sent to me by "poney express". Took a week to arrive................not "speedy service". All in all, not a happy experience!
charles R,
Customer service response - Thank you for your feedback, Charles. We're glad to hear you were satisfied with the technician, but apologize for the issues you experienced with our service and communication. Please contact us directly so we can address your concerns.
Sears Home Services on 1787262940592
Ralph B,
Customer service response - Thank you for the amazing 5-star review, Ralph! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787250098685
Bernardo is always welcome to come fix our appliances. He is courteous, knowledgeable, and takes great care to remove, repair and install appliances without leaving a mess or damaging my home. He is also focused and has efficient. The repair man before him gave up in 3 minutes trying to pull the dishwasher out and made excuse of how he'd have to cut through our granite top to do the repair. Bernardo had it out in less than 3 minutes without any issue or damage to anything. The other repair man also falsely claimed he had come to our home and no one answered, we reviewed our ring camera and he never came to our door. Anyhow Bernardo deserves a raise, this is the 4th time we've had him fix what other sears repair techs couldn't figure out.
Astrid M,
Customer service response - Thank you for your feedback, Astrid! We're glad to hear Bernardo consistently provides courteous, knowledgeable, and efficient service, and we appreciate your continued trust in him.
Sears Home Services on 1786939451918
Larry W,
Customer service response - Thank you for the amazing 5-star review, Larry! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785542962289
Fernando, was timely, professional and thorough in his repair and cleanup. We are very pleased with his repair.
Mitch S,
Customer service response - Thank you for your feedback, Mitch! We're glad to hear Fernando was timely, professional, and thorough, and that you're pleased with his repair.
Sears Home Services on 1785368921501
Andy K,
Customer service response - Thank you for the amazing 5-star review, Andy! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784775307394
Sergio, it's very professional, explained everything to me. And we'll wait to see if what he did will stop. The problem I was having.
Janet A,
Customer service response - Thank you for the amazing 5-star review, Janet! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784665654054
Margarita V,
Customer service response - Thank you for the amazing 5-star review, Margarita! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784332012743
Emily E,
Customer service response - Thank you for the amazing 5-star review, Emily! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784327029812
Hilda V,
Customer service response - We appreciate the 5-star rating, Hilda! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1784166690681
It was very easily to schedule service on a very old Maytag stacked unit. I was able to schedule for a repair. He was very professional and ordered the parts for the old Maytag and came back a second day to install the parts.
carolynkpr,
Customer service response - Thank you for your feedback! We're glad to hear scheduling was easy and that the technician was professional in handling your old Maytag unit repair.
Sears Home Services on 1784143146964
