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13007 Sherman Way Reviews
Read reviews from customers who used our services at 13007 Sherman Way
Total reviews
622
Average Rating
4.7/5
Technician was great but it took 4 days of appointments for him to have a slot at my house. I spent more than 2 dozen hours waiting as the stop counts went down until I was rescheduled for the next day. My appointment was for Tuesday and now it is Friday, June 28. I’m washing my first batch since June 17. I have full maintenance agreement
Karen D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719792536524
George was an amazing technician once the part was ordered. It came within five days although it actually took six months to get the part because their warehouse was out of this part for my dishwasher. George came today to fix the dishwasher and noticed in panel that was ordered was bent. He called the insurance company for me Got me a check double what the original buyout was for my dishwasher. He is so very personable, and went out of his way to help me. Unfortunately, I can’t recommend the company because they don’t have humans to set appointments you get stuck in their system with no one to talk to. Assurant And Sears I great together. Sears parts department was out of the liner for my dishwasher for six months.
jann Z,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718327599026
Happy that the part got fixed even though it took 2 calls and almost 3 weeks. Unhappy because the gas line was not properly connected and gas was leaking. Got home and smell was very strong. Technician should have done a soap water test. My husband did and tightened it.
J C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718066502194
The washer was not repaired. The technician recommended to purchase another washer but failed to explain that our sears warranty should pay us if they can not repair the machine.
anna M,
Customer service response - Thank you for taking the time to bring this to our attention, anna. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706497535083
This was my worst experience with Sears. The technician didn't know what he was doing and ordered the wrong parts. He asked me for tools to do his job and then took them with him. He left my washing machine in a complete mess.
Janet G,
Customer service response - We apologize for the trouble you've faced, Janet. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778545454876
Sears Home Services technician Stanislav complained about parking on the street and seemed annoyed upon arrival to my home. He is the 2nd Sears technician attempting to repair my refrigerator. He changed the compressor and it still doesn’t work. I have been without a refrigerator for 4 weeks now due to Sear’s lack of incompetent technicians. Another Sears tech was scheduled to arrive today 2/20/26, from 8-12. Sergio, the tech just called at 1:15 to ask what’s wrong and said I’m on my way to take a look at it ! Wow …seriously. Shame on them . So disappointed at them and very unprofessional on their behalf. Now the estimated time of arrival is 2 ish This is the 3rd technician from Sears who has attempted to repair the issue without a solution. He now states another part will need to be ordered. He also mentioned once this part is replaced, he does not guarantee this will solve the issue in hand. Moreover , he’s not sure how long it will take for the part to be ordered , nor when it will arrive. Smh…..
Mrs. S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1771808084895
Maureen L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768354225106
Did not fix machine and did not come to second appointment
Jeri C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761182276099
Terrible time trying to make a simple water valve replacement. Three different visits to my home were required. Could never speak to a human at Support, and the AI box was less than useless.
Bill K,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760576327543
The overall customer service from the company itself (SEARS) is AWFUL. They spent over TWO MONTHS just delaying this repair and taking forever to acquire the part needed to complete the assignment. THEN it took 4 DIFFERENT technicians to correctly diagnose the problem and get it finally fixed. The worst part is Sears has switched to an AI Customer Service Experience which disables the customer from speaking to anyone from this company to address these issues. We were literally at the mercy of weaponized incompetence. What a crap service. DO NOT USE SEARS.
O L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1758070508591
