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13007 Sherman Way Reviews
Read reviews from customers who used our services at 13007 Sherman Way
Total reviews
622
Average Rating
4.7/5
Very poor service, fridge not dispensing ice cubes, second in-home appointment, I get charged for the visit and all technician says is: I need to eat all the food in the refrigerator and leave it unplugged 48 hours so they can work n it. I call and no one knows what to do. seriously horrible service with Sears very disapointing.
Maria R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720771503279
They kept changing the date and time for my repair without notifying me. They even showed up on days that they should not have as I had appointments . The tech that finally came was very nice and
Betty S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149808582
Today, 6/25/24, technician came totally unprepared with the knowledge of work the previous technician had completed on 6/17/24. I had to explain what to take place several times based on the tech’s instructions of 6/17/24. I was left unsatisfied that the work was completed properly. The tech of today was very unprofessional i.e., no tool bag and no reference documents of work previously completed and somewhat argumentative. I was very disappointed and dissatisfied. There is no level of comfort that today’s work was completed properly. Today’s technician was Ronald.
Jackie D,
Customer service response - Thank you for taking the time to bring this to our attention, Jackie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1719375719687
Jorge C, who was our technician, was great!!! However, Sears Appliance Repair canceled our appointment three times and then reschedule the appointments for 2 weeks later each time. Therefore, it took six weeks from the time of the first visit for them to come back once the parts were received in order to finish the job. The cancelations occurred on the day of the appointment after schedules had been altered to accommodate the technician coming between a four hour window. I tried calling after each cancellation to understand why it was canceled and to see if a technician could come earlier than the next schedule appointment. However, the call center is useless!!!
Roger A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719142606472
Terry A,
Customer service response - Terry, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1718934976476
“Sears” service is now done by 3rd party companies. 1st service appointment was many hours late, with no change notification. 2nd service was postponed to another day and I wasn’t notified until very late in the day. Labor is way overpriced. And service could have been done in just one visit, with better coordination on “Sears” part. Never again will I seek “Sears” repair service.
Richard N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717400702883
Yesterday company fixed refrigerator, but this morning it is not working anymore. There is no human customer service , AI only
Masa K,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1709482969345
The repair man was at the end of a shift on a rainy day and I understand that but was very indifferent about the care he took for the appliance. Unfortunately that wasn’t the only issue as he didn’t complete the repair and did not put the oven back as it originally was. Will have to make another call for them to come back and do another evaluation and to fix the oven as it was.
Robert A,
Customer service response - Thank you for taking the time to bring this to our attention, Robert. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707269845995
If this is the kind of service Sears now provides, I will not recommend or use them again for any type of appliance repair. This service person came in took a look at my dryer, spent more time looking up the model and serial number then told me the parts I would need for repair. The parts totaled under $200 and he quoted me a price of over $600 for repair without even looking at the dryer. He took nothing apart. He was here a total of 15 minutes and I still had to pay the $99 service fee. I don’t understand how anyone could quote that price and tell me the parts I need without even looking into the machine!! I felt it was highway robbery!
gldns4tlc,
Customer service response - Thank you, gldns4tlc, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705482075694
The service person came at 4:45 pm and left by 4:50pm this afternoon. This person was here first time few weeks ago and said he needs to order a part and left. Two weeks ago or so someone else came and said the other service person was wrong and he needs other parts and he ordered other parties and he was supposed to come to fix the stove last week but no one showed u for the appointment. We called again and they said they will send the last service person today and not only he did not come the original device person came and he very rude and calling the other service man a lier and was not very complimentary of Sears services and said I have to find out what that guy has done, but he left. This guy was very rude and very obvious he dose not like his job and his employer. We are tired of buying a new stove and being broken after a month and you guys playing games with sending reliable people to fix it. We want to taik to the manager!!!!
Kaden M,
