13007 Sherman Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Marty M
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 20, 2025
Marilyn T
I called Sears on Friday and told them I needed my washer checked out and Jaun came out on Monday to see what was wrong with it. He did all the tests on it and knew what he was doing.
Customer service response - Thank you for your positive feedback, Marilyn! We're glad to hear that Juan was able to promptly check your washer and demonstrate his expertise.
Sears Home Services on May 19, 2025
Aaron K
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 18, 2025
Carl D
Chris, the tech was at my house working on my air conditioning unit. He was able to get the air to come out cool on my unit. He explained what he was doing to correct the problem of the pipes freezing. He would not leave until he could correct the problem. He was at my house three times in five days. He went above and beyond what most tech would do. I highly recommend them.
Customer service response - Thank you for your positive feedback, Carl! We're glad to hear that Chris went above and beyond to resolve your air conditioning issue and that you highly recommend our service.
Sears Home Services on May 18, 2025
NICO9000
Chris was on time, friendly and did a great job for us. Thanks!
Customer service response - Thank you for your positive feedback! We're glad to hear that Chris was on time, friendly, and did a great job for you.
Sears Home Services on May 18, 2025
Joe S
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 15, 2025
Guillermo R
Excellent service from technician knowledgeable and helpful to customer great customer service!
Customer service response - Thank you for your positive feedback, Guillermo! We're glad to hear that you received excellent and knowledgeable service from our technician.
Sears Home Services on May 15, 2025
Ramiro F
Gagik was on time and explained very thoroughly what was the problem with the refrigerator. Very friendly and knowledgeable.
Customer service response - Thank you for your positive feedback, Ramiro! We're glad to hear that Gagik was on time, friendly, and knowledgeable in explaining the refrigerator issue.
Sears Home Services on May 14, 2025
Andi M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 13, 2025
Laura H
My second technician was professional, knowledgeable, and polite. My first technician was unacceptable.
Customer service response - Thank you for your feedback, Laura! We're glad to hear that your second technician was professional and knowledgeable, but we apologize for the experience with the first technician.
Sears Home Services on May 12, 2025
