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13007 Sherman Way Reviews
Read reviews from customers who used our services at 13007 Sherman Way
Total reviews
622
Average Rating
4.7/5
The appliance should be pulled out to make sure everything is connected and in good condition.
Roz M,
Customer service response - Thank you for highlighting the importance of thorough checks. We'll ensure to incorporate this into our service routine.
Sears Home Services on 1718967005065
Cindy M,
Customer service response - Thank you for awarding us a solid 4-star rating, Cindy! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1718595800711
Sue N,
Customer service response - Thank you for awarding us a solid 4-star rating, Sue! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1717988789601
I waited all day for my technician to arrive, even though I was scheduled for a 8am-12 noon time slot. He arrived at 4pm!!
Renetta J,
Customer service response - We apologize for the unacceptable delay and any inconvenience this caused. Thank you for bringing this to our attention.
Sears Home Services on 1716452522666
Professional, friendly and knowledgeable. Would have liked to have parts on hand.
Gary W,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your feedback and apologize for not having the necessary parts readily available. Thank you for your understanding and for choosing our service.
Sears Home Services on 1705679062357
Still have an ice maker on a new refrigerator that doesn’t work. Technician tried but unable to fix problem. Ice maker needs to be be replaced.
art S,
Customer service response - We apologize for the inconvenience caused by the malfunctioning ice maker on your new refrigerator. Thank you for bringing this to our attention, and we appreciate your feedback. We will ensure that the ice maker is promptly replaced to resolve the issue.
Sears Home Services on 1707360543207
Martha V,
Your employee at my home was excellent. But your phone communication with client (me) at your company was difficult. No person to talk to of the refrigerator problems. Only to schedule and reschedule. NO Live Person to explain my mechanical problems!!! Very Expensive!
Yolanda D,
Customer service response - We apologize for the difficulty with phone communication and the expense, Yolanda. Thank you for your feedback, and we're glad the employee at your home was excellent.
Sears Home Services on 1775869314020
Freezer was fixed today for now?? from water leaking into the bottom of the Freezer and freezing and with some much ice at the bottom it would melt and run out onto the floor.. This problem has been going on for years.. and now with so much water freezing it has now Cracked the inside lining of the Freezer.. I'm now waiting to see what Sears is going to do about this?? Like I said Sears has been trying to fix this problem and have not so now it is even a bigger problem with now the inside lining Cracked.. (see attached pictures)
Jeff G,
Customer service response - We apologize for the ongoing issues with your freezer, Jeff. We appreciate your patience and feedback, and we hope to resolve this matter promptly. Please contact us directly for further assistance.
Sears Home Services on 1758069675107
Technician guy came for about 15 mins and not much explaining problem. Only recommended to buy a bottle of dishwasher cleaner.
Tony C,
Customer service response - We apologize for the lack of explanation during your appointment, Tony. We appreciate your feedback and will work on ensuring our technicians provide clearer communication in the future.
Sears Home Services on 1755571206008
