6000 Mowry Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Veronica C
Our technician was very personable.
Customer service response - Thank you for your feedback; we're glad to hear our technician made a good impression.
Sears Home Services on May 28, 2024
Caprice C
Knowledgeable, friendly and experienced technician addressed the problem.
Customer service response - Thank you for recognizing our technician's skills and friendly service. We're glad we could assist with your appliance issue.
Sears Home Services on May 28, 2024
Annette W
Joseph R was wonderful. He was very diligent to check why my Kenmore dryer wasn't working. Originally, he noted the dryer switch inside the door seemed loose, but delved deeper into the dryer workings; a test seemed to indicate a thermostat/fuse issue. Long story short, it was indeed the dryer switch (luckily he had in his truck), put it on, and it worked...the light inside dryer went on when door opened but best part, the dryer turned on to dry/rotate the clothes. Yaah!!! Either part was the same cost. Joseph was intuitive and clever with his original assumption. He was careful to keep the area clean, and said even if he hadn't had the part, he was required to put the dryer back together as before he left. Needless to say, Joseph was polite, listened to my concerns, and very pleasant to work with, and even worked past his end time to help with my dryer. I'll definitely use A&E Factory Service again. I have used them in the past, and the lady that fixed my washer knew exactly what was wrong, had it fixed in less than 30 minutes. Kudos to both of them as excellent and customer-oriented service staff!
Customer service response - Thank you for sharing your positive experience with Joseph and our service team! We are thrilled to hear about your satisfaction with our sears appliance repair and look forward to assisting you again in the future.
Sears Home Services on May 19, 2024
Albert J
Customer service response - A big thank you, Albert, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 19, 2024
Fixden F
It’s great to have somebody come to your home that knows what he’s doing. This technician addressed the problem replace the part and was out of here within an hour. I highly recommend him.
Customer service response - Thank you for acknowledging our technician's efficiency and expertise. We're glad to hear you had a positive experience with us and appreciate your recommendation!
Sears Home Services on March 31, 2024
Amanda P
Very personable and knowledgeable
Customer service response - Thank you for your kind words; we are thrilled to hear you found our service personable and knowledgeable.
Sears Home Services on March 20, 2024
Ruth S
Amazing explanation of error occurrence and how I can troubleshoot in the future, and if it's chronic next steps I should take
Customer service response - I'm glad my detailed explanation was helpful for you, and I appreciate your positive feedback. Thanks for trusting our service to ensure your appliances are functioning optimally.
Sears Home Services on March 13, 2024
Estali V
Very detail and courteous
Customer service response - Thank you for your feedback. We appreciate your kind words about our detailed and courteous service.
Sears Home Services on March 06, 2024
Shiraz J
The technician HASSIB was thoroughly professional, he knew exactly what to do, he was there and was done really fast, I loved to work with people who know their JOB, I will most likely use him again if I have any problem with my Heater or Air Conditioning. BRAVO
Customer service response - Thank you for taking the time to leave this positive review. We're glad to hear that our technician HASSIB provided excellent service and was able to resolve your issue quickly. We appreciate your feedback and look forward to assisting you with any future appliance repair needs.
Sears Home Services on January 26, 2024
Teresa L
Christopher was great, very helpful, on time and explained a great deal as to what had happened. He was great, polite, on time
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your positive feedback about Christopher's punctuality, knowledge, and professionalism.
Sears Home Services on January 31, 2024
