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6000 Mowry Ave Reviews
Read reviews from customers who used our services at 6000 Mowry Ave
Total reviews
199
Average Rating
4.3/5
Broke the microwave frame and our kitchen cabinet drawer(doesn’t close now). Both were in good condition before the visit. Ran away without confirming the next steps (replacement of frame and fixing drawer). Horrible experience and complete waste of time. Help needed.
Ashish M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753926183362
It’s horrible. The service guy was very rude and don’t know how to talk with the customers. If there is an option , I would give negative rating. Will never ever look for these services.
kamalesh D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750835071774
Your technician, Samuel W - technician ID 0858662, was EXTREMELY UNPROFESSIONAL! I was actually afraid with him in my home. The entire time he was struggling to put the suspension rods on he used profanities and had full on conversations cussing out the machine!! He also banged parts together out of frustration! He DID NOT test my machine before he left! I just tried to use it and now water has flooded all throughout my floors!! That never happened prior to him doing whatever he did wrong!
J C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1741915634442
So far we have had 3 technicians visit, at least 6 canceled appointments (by Sears, not by us), a charge for over $700, a part we paid $50 for that was never installed & we were told by the second technician wasn't needed because the same part came as part of the compressor, and our fridge still doesn't work. This week alone, we have had 3 canceled appointments, including one today after we were texted that the technician was on his way. I have reached out via phone & chat numerous times and all anyone does is schedule another appointment and tell me they've escalated my issue and someone will contact me. No one ever contacts me, including the technicians who keep mysteriously canceling my appointments at the last minute. I understand that when I call or chat online the person on the other end can't do anything but schedule appointments, but I need more help than that. 2/23 That is the phone # I have called at least 8 times & I've used the chat option on the website at least 4 times. All they can do is schedule another appointment. I'm asking that someone who can actually help me please contact me.
Anya S,
Customer service response - We apologize for the trouble you've faced, Anya. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1740288133006
Aarthi A,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1723688681407
My 3rd attempt to get my refrigerator fixed. First person fixed the freezer portion but fridge portion wasn’t cooling or making ice, 2nd guy now has reverted it back to original problem. Whatever was in the freezer portion has melted.and not cooling at all. Making another call again to Sears repair.
D F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722175808322
Prasanth G,
Customer service response - Hi Prasanth, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1720150246025
Scheduled appt via home warranty for an issue with LG dryer not heating and power shutting down. Technician came and without checking concluded it was an electrical issue. I realized it’s an appliance safety mechanism to restart thermal fuse. Now i have to wait another week to get an appt via home warranty. Very inefficient.
Karthik K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719547933896
The first visit out was clearly a teaching mission. The 2 technitions took a little longer then usual to diagnose the problem, but they were thorough and careful. The return visit to install the replacement part did not show up. On the third appt, the technition did not know what he was doing. He said as much. He was a refrigerator technition and mine was a dishwasher repair. He took apart my whole dishwasher, while reading instructions on the internet, and after an hour, he threw in the towel, and said he had to go because he didn't know what he was doing. So, I've got appt #4 set up. I hope the next guy can fix the disaster the last guy left. Thank goodness it's under warranty! But honestly, I feel badly for the guy. He was not having a good day.
Tina K,
Customer service response - Thank you, Tina, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1718934724534
Angela L,
Customer service response - Angela, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1717637905549
