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6000 Mowry Ave Reviews
Read reviews from customers who used our services at 6000 Mowry Ave
Total reviews
199
Average Rating
4.3/5
His service is good, but just take three weeks to have the problem solved. Thanks!
Daphne H,
Customer service response - Thank you for your feedback and for acknowledging the quality of our service. We apologize for the delay you experienced and are working on improving our response times.
Sears Home Services on 1719549467181
The technician was efficient. The trouble was the technical support to try and make payment. It took more time to fix the technical payment method professing than the technician actually performing the dryer maintenance cleaning. I was looking to establish a maintenance service with Sears again for other appliances like the Washer and refrigerator. But am left wondering why the system is so cumbersome
guadalupe O,
Customer service response - We apologize for the inconvenience with the payment system and appreciate your feedback. We're working to improve this process so your next experience is smoother. Thank ervin
Sears Home Services on 1718676210648
Your AI app is a piece of junk. Could not track. Service person arrived way beyond window established. Could not get updates. Service person knew problem but did not bring part resulting in 2 day delay and two trips. Both service people very good.
Bill P,
Customer service response - We're sorry for the inconvenience with the AI app and scheduling, Bill. We appreciate your feedback and are glad to hear our service people were helpful.
Sears Home Services on 1760924393138
dave A,
Customer service response - Thanks for the rating! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1757906768463
Lorenzo fixed the problem we called him on. But I started a load of laundry after he left but the washing machine now does not go through the rinse cycle at all. He to hand rinse the soapy clothes by hand.
Scott S,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1753833184590
Repaired not completed part discontinued
Raymond M,
Customer service response - We apologize for the inconvenience, Raymond. Please contact us directly so we can explore alternative solutions for your repair.
Sears Home Services on 1748304894255
It always seems to be cost ineffective to repair an appliance. So I worked on buying a new appliance, but the system would not allow me to have a billing address different from the delivery address. Sears lost more than $800 in revenue.
Alan F,
Customer service response - We apologize for the inconvenience with the billing and delivery address issue, Alan. Thank you for your feedback; we'll work on improving our system.
Sears Home Services on 1746768117067
Your system is so complicated it’ almost lubricious I have to sign 6 times to get the tech started & to get full appliance coverages I got 3 different quotes They only covered the kitchen excluding water heater & furnace as per your marketing info I would not recommend to my friends
Geoffrey W,
Customer service response - We apologize for the confusion and inconvenience you experienced with our system and coverage options, Geoffrey. Thank you for your feedback; we'll use it to improve our services.
Sears Home Services on 1729432553393
Impossible to make calendars change First tech was unsure of replacing part Second tech was well trained and completed the fix
Paul D,
Customer service response - We apologize for the initial inconvenience with scheduling and the first technician's service. Thank two thank you for acknowledging the expertise of our second technician and the completed repair.
Sears Home Services on 1720413363023
Service person could exercise better customer service techniques when explaining things to the customer.
Omy R,
