6000 Mowry Ave Reviews

We had an appointment for the repair and waited 5 hours, only to then be notified that the appointment was rescheduled to another day. The rescheduled appointment was to be in a window of 8-noon but the service man didnt come until after 1. The service man himself was great: professional, friendly, neat, and skilled. Too bad he works for such a poorly managed company.

The technician was good and the washer worked great the first cycle and now we are having the same problem once again. We need it to be functioning correctly all the time.

Did not see any effort from him, he just say not working, no parts available, I paid 249 dollars for nothing.

Happy with the representative, but the call center should have let me know that no parts for my fridge can be ordered before I was charged $130. I gave them all of the model information and photos when I scheduled my service. I have tried repeatedly to get ahold of a representative at Sears and I can’t find anyone to talk to me. Extremely disappointed

The technician was great. Your AI program sucks. You can’t even get through to someone to talk to. They never sent an email for me to get a NEW FREEZER. No one said how to get one. No one person even called. My computer is broken. It’s been 2 1/2 months since I had a freezer. I need a new freezer soon. So if someone can call that would be great. Send me something in the mail. That would help me out.

Sears has been here 8 times. Replaced every part twice. And it still doesn’t work.

I contacted America Home Shield to get my washer repaired for the 4th time for the exact same problem and the Sears technicians fixed the washer, but moved my dryer in the process. Now the dryer has the power failure error message and the technicians refused to come back and undo their mistake unless I complete another service request through AHS) and pay another $100 service fee. This is complete scam since the work is not done properly and the warranty company does the minimum with active contracts.

After fixing, it stopped cooling.

Technician never showed up

Service/maintenance packages are a total ripoff. An absolute joke. Their washer/dryer combo “service” (we paid $150) consists of somebody coming out to run a cloth over the inside and outside surfaces of your washer and dryer to clean up their appearance, and using a vacuum to suck up some lint. It’s not a diagnostic service that actually checks the parts of a washer/dryer that may be malfunctioning or broken. Our washer was shaking like crazy but the tech said everything was fine. When we kept asking why it’s been so loud and shakes so violently lately, he said “look, I’m really a refrigeration technician. The $150 washer/dryer service is not a diagnostic service. We basically just clean up the units. You need an actual washer tech to disassemble washer to find the problem. And that’s very expensive. So I suggest you sign up for our service plan.” He then spent the next 10 minutes trying to sell us on Sears monthly service plans. So that $150 I spent? Useless. He shined up the inside and outside of washer/dryer with a towel and sucked a bit of lint out of the dryer, which I could (and should) have done myself. Lesson learned. Buyer beware: do not pay for standard service/maintenance. It’s pointless, and simply a means for Sears to get a rep into your home to try and sell you on monthly service plans and/or more expensive repairs under the guise of “maintenance.” Hire a reputable washer/dryer repair company to diagnose the real problem right off the bat. I hired another company a week later. Tech quickly diagnosed the problem and replaced the broken washer part for a very reasonable price. He also didn’t spend 10 minutes in “used car salesmen” mode trying to sell me on a monthly service plan. Shame on you Sears. You’re cashing in on the trusted Sears name/legacy, but your service (what you offer, the skill of your techs, your complete lack of honesty and transparency with your “maintenance” packages) is unethical and just plain shady. Side note: we bought our entire HVAC unit through Sears recently, and had used Sears in the past for oven and stove repairs. No more. You had, and just lost, a longtime loyal customer. People can tell when a company has changed, cutting corners to maximize their profits at the customers expense. IMPORTANT: Customers should be aware that Sears Home Services is now owned by a hedge fund. Whether a company gets bought by a private hedge fund or a private equity firm, they each have the same goals, chief among them maximizing the hedge funds/equity firms profits immediately by cutting quality and deceiving the customer. They win, while the customer looses. It’s profits at all costs. If you want to know why appliances are poorly made, fall apart so quickly, and repairs are so costly and rarely well executed these days, look no further than a private equity or hedge fund owned business. They’re terrible for consumers.