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6000 Mowry Ave Reviews
Read reviews from customers who used our services at 6000 Mowry Ave
Total reviews
199
Average Rating
4.3/5
Very professional and bothered to type notes for me. Appreciate this. Office failed to instruct him to text instead of calling me.he also gave me several options.
Celia B,
Erica M,
Ana S,
Good experience with the technician thank you . Sears Repair
Arcelia L,
They are professional and fixed my dryer.
Zheng D,
Very dedicated and thorough. A nice guy too.
Jeff B,
On time, very polite, he did excellent job
gladys M,
Customer service response - Thank you for your feedback, Gladys! We're glad to hear the technician was on time, polite, and did an excellent job.
Sears Home Services on 1787793021147
Peter H,
Our original appointment was for Tuesday the 15th. It was postponed day by day until Saturday the 19th. I hated having to wait around for 4 days waiting, until notified at the end of each day of rescheduling. Extremely inconsiderate of customer needs. When technician finally Arrived, he was okay. Not likely to use Sears service again.
Liz R,
Customer service response - We apologize for the inconvenience caused by the rescheduling, Liz. Thank you for your feedback; we'll work on improving our scheduling process.
Sears Home Services on 1753056297725
Lorenzo was great. Through some contortions, he was able to squeeze behind my Kitchenaid range and get access to the lower heating element wires. He replaced the burnt connector, connected it to the heating element, closed everything up, and left me with a functioning oven. Bravo! What would have made this service call even easier would have been some way to tell Lorenzo, ahead of time, what the issue was and what parts might be needed. As it was, the downdraft blower unit was a speed bump, but the heating element repair was successful anyway. The rubber bellows will have to be replaced at some time, but for the moment, the repaired oven can be used, and the downdraft system might just be somewhat degraded.
Bill R,
Customer service response - Thank you for your detailed feedback, Bill! We're glad Lorenzo was able to successfully repair your oven, and we appreciate your suggestion for improving our service process.
Sears Home Services on 1731822095705
