6000 Mowry Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Arcelia L
Good experience with the technician thank you . Sears Repair
Zheng D
They are professional and fixed my dryer.
Jeff B
Very dedicated and thorough. A nice guy too.
gladys M
On time, very polite
Peter H
Bill R
Lorenzo was great. Through some contortions, he was able to squeeze behind my Kitchenaid range and get access to the lower heating element wires. He replaced the burnt connector, connected it to the heating element, closed everything up, and left me with a functioning oven. Bravo! What would have made this service call even easier would have been some way to tell Lorenzo, ahead of time, what the issue was and what parts might be needed. As it was, the downdraft blower unit was a speed bump, but the heating element repair was successful anyway. The rubber bellows will have to be replaced at some time, but for the moment, the repaired oven can be used, and the downdraft system might just be somewhat degraded.
Customer service response - Thank you for your detailed feedback, Bill! We're glad Lorenzo was able to successfully repair your oven, and we appreciate your suggestion for improving our service process.
Sears Home Services on November 16, 2024
Daphne H
His service is good, but just take three weeks to have the problem solved. Thanks!
Customer service response - Thank you for your feedback and for acknowledging the quality of our service. We apologize for the delay you experienced and are working on improving our response times.
Sears Home Services on June 27, 2024
guadalupe O
The technician was efficient. The trouble was the technical support to try and make payment. It took more time to fix the technical payment method professing than the technician actually performing the dryer maintenance cleaning. I was looking to establish a maintenance service with Sears again for other appliances like the Washer and refrigerator. But am left wondering why the system is so cumbersome
Customer service response - We apologize for the inconvenience with the payment system and appreciate your feedback. We're working to improve this process so your next experience is smoother. Thank ervin
Sears Home Services on June 17, 2024
Raymond M
Repaired not completed part discontinued
Customer service response - We apologize for the inconvenience, Raymond. Please contact us directly so we can explore alternative solutions for your repair.
Sears Home Services on May 26, 2025
Alan F
It always seems to be cost ineffective to repair an appliance. So I worked on buying a new appliance, but the system would not allow me to have a billing address different from the delivery address. Sears lost more than $800 in revenue.
Customer service response - We apologize for the inconvenience with the billing and delivery address issue, Alan. Thank you for your feedback; we'll work on improving our system.
Sears Home Services on May 09, 2025
