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6000 Mowry Ave Reviews
Read reviews from customers who used our services at 6000 Mowry Ave
Total reviews
183
Average Rating
4.3/5
Our original appointment was for Tuesday the 15th. It was postponed day by day until Saturday the 19th. I hated having to wait around for 4 days waiting, until notified at the end of each day of rescheduling. Extremely inconsiderate of customer needs. When technician finally Arrived, he was okay. Not likely to use Sears service again.
Liz R,
Customer service response - We apologize for the inconvenience caused by the rescheduling, Liz. Thank you for your feedback; we'll work on improving our scheduling process.
Sears Home Services on 1753056297725
Lorenzo was great. Through some contortions, he was able to squeeze behind my Kitchenaid range and get access to the lower heating element wires. He replaced the burnt connector, connected it to the heating element, closed everything up, and left me with a functioning oven. Bravo! What would have made this service call even easier would have been some way to tell Lorenzo, ahead of time, what the issue was and what parts might be needed. As it was, the downdraft blower unit was a speed bump, but the heating element repair was successful anyway. The rubber bellows will have to be replaced at some time, but for the moment, the repaired oven can be used, and the downdraft system might just be somewhat degraded.
Bill R,
Customer service response - Thank you for your detailed feedback, Bill! We're glad Lorenzo was able to successfully repair your oven, and we appreciate your suggestion for improving our service process.
Sears Home Services on 1731822095705
His service is good, but just take three weeks to have the problem solved. Thanks!
Daphne H,
Customer service response - Thank you for your feedback and for acknowledging the quality of our service. We apologize for the delay you experienced and are working on improving our response times.
Sears Home Services on 1719549467181
The technician was efficient. The trouble was the technical support to try and make payment. It took more time to fix the technical payment method professing than the technician actually performing the dryer maintenance cleaning. I was looking to establish a maintenance service with Sears again for other appliances like the Washer and refrigerator. But am left wondering why the system is so cumbersome
guadalupe O,
Customer service response - We apologize for the inconvenience with the payment system and appreciate your feedback. We're working to improve this process so your next experience is smoother. Thank ervin
Sears Home Services on 1718676210648
Your AI app is a piece of junk. Could not track. Service person arrived way beyond window established. Could not get updates. Service person knew problem but did not bring part resulting in 2 day delay and two trips. Both service people very good.
Bill P,
Customer service response - We're sorry for the inconvenience with the AI app and scheduling, Bill. We appreciate your feedback and are glad to hear our service people were helpful.
Sears Home Services on 1760924393138
dave A,
Customer service response - Thanks for the rating! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1757906768463
Lorenzo fixed the problem we called him on. But I started a load of laundry after he left but the washing machine now does not go through the rinse cycle at all. He to hand rinse the soapy clothes by hand.
Scott S,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1753833184590
Repaired not completed part discontinued
Raymond M,
Customer service response - We apologize for the inconvenience, Raymond. Please contact us directly so we can explore alternative solutions for your repair.
Sears Home Services on 1748304894255
It always seems to be cost ineffective to repair an appliance. So I worked on buying a new appliance, but the system would not allow me to have a billing address different from the delivery address. Sears lost more than $800 in revenue.
Alan F,
Customer service response - We apologize for the inconvenience with the billing and delivery address issue, Alan. Thank you for your feedback; we'll work on improving our system.
Sears Home Services on 1746768117067
Your system is so complicated it’ almost lubricious I have to sign 6 times to get the tech started & to get full appliance coverages I got 3 different quotes They only covered the kitchen excluding water heater & furnace as per your marketing info I would not recommend to my friends
Geoffrey W,
Customer service response - We apologize for the confusion and inconvenience you experienced with our system and coverage options, Geoffrey. Thank you for your feedback; we'll use it to improve our services.
Sears Home Services on 1729432553393
