6000 Mowry Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Geoffrey W
Your system is so complicated it’ almost lubricious I have to sign 6 times to get the tech started & to get full appliance coverages I got 3 different quotes They only covered the kitchen excluding water heater & furnace as per your marketing info I would not recommend to my friends
Customer service response - We apologize for the confusion and inconvenience you experienced with our system and coverage options, Geoffrey. Thank you for your feedback; we'll use it to improve our services.
Sears Home Services on October 20, 2024
Paul D
Impossible to make calendars change First tech was unsure of replacing part Second tech was well trained and completed the fix
Customer service response - We apologize for the initial inconvenience with scheduling and the first technician's service. Thank two thank you for acknowledging the expertise of our second technician and the completed repair.
Sears Home Services on July 07, 2024
Omy R
Service person could exercise better customer service techniques when explaining things to the customer.
Paul C
The technician was good and the washer worked great the first cycle and now we are having the same problem once again. We need it to be functioning correctly all the time.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 12, 2025
kamalesh D
It’s horrible. The service guy was very rude and don’t know how to talk with the customers. If there is an option , I would give negative rating. Will never ever look for these services.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on June 25, 2025
Bob N
Impossible to deal with. Sears used to be great, now, not even as a last resort..hire Americans that can at least speak English 25 minute thru process just to get a live person working pit of their house..in India
Customer service response - We apologize for the trouble you've faced, Bob. This is not the experience we want for our customers. Please email us at BRS3@transformco.com so we can assist you further. Thank you for your patience.
Sears Home Services on May 01, 2025
J C
Your technician, Samuel W - technician ID 0858662, was EXTREMELY UNPROFESSIONAL! I was actually afraid with him in my home. The entire time he was struggling to put the suspension rods on he used profanities and had full on conversations cussing out the machine!! He also banged parts together out of frustration! He DID NOT test my machine before he left! I just tried to use it and now water has flooded all throughout my floors!! That never happened prior to him doing whatever he did wrong!
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on March 13, 2025
Anya S
So far we have had 3 technicians visit, at least 6 canceled appointments (by Sears, not by us), a charge for over $700, a part we paid $50 for that was never installed & we were told by the second technician wasn't needed because the same part came as part of the compressor, and our fridge still doesn't work. This week alone, we have had 3 canceled appointments, including one today after we were texted that the technician was on his way. I have reached out via phone & chat numerous times and all anyone does is schedule another appointment and tell me they've escalated my issue and someone will contact me. No one ever contacts me, including the technicians who keep mysteriously canceling my appointments at the last minute. I understand that when I call or chat online the person on the other end can't do anything but schedule appointments, but I need more help than that. 2/23 That is the phone # I have called at least 8 times & I've used the chat option on the website at least 4 times. All they can do is schedule another appointment. I'm asking that someone who can actually help me please contact me.
Customer service response - We apologize for the trouble you've faced, Anya. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 22, 2025
Aarthi A
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on August 14, 2024
D F
My 3rd attempt to get my refrigerator fixed. First person fixed the freezer portion but fridge portion wasn’t cooling or making ice, 2nd guy now has reverted it back to original problem. Whatever was in the freezer portion has melted.and not cooling at all. Making another call again to Sears repair.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 28, 2024