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6000 Mowry Ave Reviews
Read reviews from customers who used our services at 6000 Mowry Ave
Total reviews
183
Average Rating
4.3/5
Impossible to make calendars change First tech was unsure of replacing part Second tech was well trained and completed the fix
Paul D,
Customer service response - We apologize for the initial inconvenience with scheduling and the first technician's service. Thank two thank you for acknowledging the expertise of our second technician and the completed repair.
Sears Home Services on 1720413363023
Service person could exercise better customer service techniques when explaining things to the customer.
Omy R,
We had an appointment for the repair and waited 5 hours, only to then be notified that the appointment was rescheduled to another day. The rescheduled appointment was to be in a window of 8-noon but the service man didnt come until after 1. The service man himself was great: professional, friendly, neat, and skilled. Too bad he works for such a poorly managed company.
Richard M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1759971525294
The technician was good and the washer worked great the first cycle and now we are having the same problem once again. We need it to be functioning correctly all the time.
Paul C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747026613485
Did not see any effort from him, he just say not working, no parts available, I paid 249 dollars for nothing.
Nino C,
Customer service response - We apologize for the trouble you've faced, Nino. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778633221909
Happy with the representative, but the call center should have let me know that no parts for my fridge can be ordered before I was charged $130. I gave them all of the model information and photos when I scheduled my service. I have tried repeatedly to get ahold of a representative at Sears and I can’t find anyone to talk to me. Extremely disappointed
michele Y,
Customer service response - Thank you for your review, Michele! We're happy to hear you were satisfied with the representative, and we apologize for the communication issue with the call center.
Sears Home Services on 1773879489944
The technician was great. Your AI program sucks. You can’t even get through to someone to talk to. They never sent an email for me to get a NEW FREEZER. No one said how to get one. No one person even called. My computer is broken. It’s been 2 1/2 months since I had a freezer. I need a new freezer soon. So if someone can call that would be great. Send me something in the mail. That would help me out.
barbara N,
Customer service response - Thank you for your review, Barbara! We're happy to hear that Rob went above and beyond in his service.
Sears Home Services on 1768527307459
Sears has been here 8 times. Replaced every part twice. And it still doesn’t work.
David N,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762738809728
I contacted America Home Shield to get my washer repaired for the 4th time for the exact same problem and the Sears technicians fixed the washer, but moved my dryer in the process. Now the dryer has the power failure error message and the technicians refused to come back and undo their mistake unless I complete another service request through AHS) and pay another $100 service fee. This is complete scam since the work is not done properly and the warranty company does the minimum with active contracts.
Lilly L,
Customer service response - We apologize for the trouble you've faced, Lilly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758589469357
After fixing, it stopped cooling.
Grant P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754879309609
