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802-552-4364
1351 E Hatch Rd Reviews
Read reviews from customers who used our services at 1351 E Hatch Rd
Total reviews
153
Average Rating
4/5
I can’t even give him a 1 rating! He was very unprofessional, unorganized with his information and didn’t show up on one of our scheduled days even though acknowledging at one of his prior visits that he would be back the next day to complete the job!
Norma M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1728552023515
Horrible after the person left the ac stopped working it did not turn back on i called again to let them know and i was told that the day they would come is on the 9th and i cant wait that long we have children under 5 and the heat hear has been in high 90s and 100s we hired another company and they came And checked and this picture was taken he literally did not connect it back properly he just left it out side and because of this matter we want to cancel our membership we will not be paying so much money and not even get the service we deserve.
juan T,
Customer service response - We apologize for the trouble you've faced, juan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725333374329
I wasn't happy with the service need to be more customer service and more helpful towards a customer instead of a easy basic trouble shooting clean filters and was explained was done already need to look more what customer is asking for, be more caring for customer demands and security needs .
Hector C,
Customer service response - We apologize for the trouble you've faced, Hector. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722560583356
The AC only worked for a couple of hours then stopped again. He seemed to be in a hurry when he came. I called Choice Warranty and I was told to call Sears. I don't even have the phone number. It would be great if he had a business card.
Juliane R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770232924
Tech left a hose unhooked, washer flooded through the ceiling downstairs, still waiting for repair. This is the third time in one month I have had to call Sears for repair for this Kenmore washer.
Kathleen N,
Customer service response - Thank you for your kind words! We're thrilled to hear our tech service exceeded your expectations.
Sears Home Services on 1720413228392
Andrew O,
Customer service response - Hi Andrew, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1719918709007
Randy was very nice and apologetic. Our dishwasher has been not working for 4 months. Sears replaced all parts at least 3 or 4 times in that 4 months. AI won't allow them to order a replacement and there is no one the technicians can contact to override the AI. Randy closed out the ticket as he said there was nothing else he could do. He suggested I get my money back.
Ginger C,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1719476047516
Ask to have my ice make repaired. Ordered the part. Now my refrigerator is not working.....
Kismyanthia,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718066606128
Technichian never show up.so i guess is a zero
virginia A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716879257479
Pre charged $367 for installation of a part on my freezer door. Canceled the repair and hoping to get a refund for services not rendered. Part was $212 and received it, but at this point, don't really need it, but will keep it for the future if I do need it. Problem is trying to TALK to a real live person! The address in Modesto is a CLOSED K MART. There's that!
yvonne H,
Customer service response - Thank you for taking the time to bring this to our attention, yvonne. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1713719749797
