Appointment Lookup
802-552-4364
1351 E Hatch Rd Reviews
Read reviews from customers who used our services at 1351 E Hatch Rd
Total reviews
153
Average Rating
4/5
Technician changed the part that was not problem. He change the part but the problem still exists and charge me $565. What a joke.
Kalpesh P,
Customer service response - We apologize for the trouble you've faced, Kalpesh. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747963524556
Price to high for dx
Christy A,
Customer service response - We apologize for the trouble you've faced, Christy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747272165768
The technicians did not want to install the entire new part. He just wanted to take a piece off of the new part and put it on the oven because he said it would be more expensive when the new part had already been purchased and paid. He then had the audacity to ask me if I paid for it. I am a homeowner and yes, I paid for it through my Home warranty.
Veltrena M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747026613475
If I could give a 0 I would ...technican never showed up and now they are asking for a review...absolutely ridiculous
Ashley D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1746497191772
Tech showed up at a different time than scheduled. Did not listened to input provided, basically did what he wanted. Hopefully the furnace is fixed this time.
Ramon Z,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745799455530
He camecin to check my dryer which is the issue why I called sears, then I was asked if I want the technician to take a look at my washer for $50, of which I said ok. The technician came in and did absolutely nothing about my washer. He said my washer is clean and nothing to be done, but said I still have to sign off on the $50 because Sears already had it down as a project for him to do. Reap off. I looked at my washer and I see some area that could have been cleaned out.
Princess C,
Customer service response - We apologize for the trouble you've faced, Princess. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743988428659
Based on the address of Google maps, this place is inside a closed up k-Mart, which we don't have any more.
Jose V,
Customer service response - We apologize for the trouble you've faced, Jose. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739841910406
Mike G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1733673615848
Phillip S,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1730688357800
No show. We have been waiting for four hours and the truck just drove by the house and when we call you tell us that the tech has closed out the repair. Now I try to call Sears at the number provided and I'm speaking to some guy in India telling me that it could be another 48 hours before we even hear back to re-schedule another no-show appointment. Very unsatisfied with Sears and our insurance provider ARW. Seven days later and we are being told by ARW that they paid Sears repair over $2,000 for the repair that the Sears tech lied about. Next step is to call the California Department of Insurance. So I decided to pay Sears Home Services a visit. Got their address online and I went there. The address is a boarded up (closed) Kmart. This just keeps getting better and better!
David W,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729135243900
