1351 E Hatch Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Hector C
I wasn't happy with the service need to be more customer service and more helpful towards a customer instead of a easy basic trouble shooting clean filters and was explained was done already need to look more what customer is asking for, be more caring for customer demands and security needs .
Customer service response - We apologize for the trouble you've faced, Hector. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 01, 2024
Juliane R
The AC only worked for a couple of hours then stopped again. He seemed to be in a hurry when he came. I called Choice Warranty and I was told to call Sears. I don't even have the phone number. It would be great if he had a business card.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 12, 2024
Kathleen N
Tech left a hose unhooked, washer flooded through the ceiling downstairs, still waiting for repair. This is the third time in one month I have had to call Sears for repair for this Kenmore washer.
Customer service response - Thank you for your kind words! We're thrilled to hear our tech service exceeded your expectations.
Sears Home Services on July 07, 2024
Andrew O
Customer service response - Hi Andrew, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on July 02, 2024
Kismyanthia
Ask to have my ice make repaired. Ordered the part. Now my refrigerator is not working.....
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 10, 2024
virginia A
Technichian never show up.so i guess is a zero
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
yvonne H
Pre charged $367 for installation of a part on my freezer door. Canceled the repair and hoping to get a refund for services not rendered. Part was $212 and received it, but at this point, don't really need it, but will keep it for the future if I do need it. Problem is trying to TALK to a real live person! The address in Modesto is a CLOSED K MART. There's that!
Customer service response - Thank you for taking the time to bring this to our attention, yvonne. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on April 21, 2024
Julie L
It took three technicians to diagnose the actual Problem. RANDY was very professional, he reviewed what the technicians before him had done, found the actual issue, Educated me on how to solve the problem and issued the refund except for the service call. I really appreciate his knowledge and suggestions for the future regarding this appliance. I will not use Sears And I’m very glad I did not sign up for the full home warranty program that they have. The only positive thing I can say about this program is that it’s easy to book appointments. Another downside is that the same technician does not return when it takes more than one visit to resolve your issue.
Customer service response - Thank you for taking the time to bring this to our attention, Julie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 07, 2024
Pablo M
He didn't have the part even though I gave him the model number and serial number ahead of the visit for service .
Customer service response - Thank you, Pablo, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 07, 2024
Louise S
Sears is terrible they wasted my day only to have a technician come and say he couldn't work on stove unless I signed waiver.
