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1351 E Hatch Rd Reviews
Read reviews from customers who used our services at 1351 E Hatch Rd
Total reviews
153
Average Rating
4/5
It took three technicians to diagnose the actual Problem. RANDY was very professional, he reviewed what the technicians before him had done, found the actual issue, Educated me on how to solve the problem and issued the refund except for the service call. I really appreciate his knowledge and suggestions for the future regarding this appliance. I will not use Sears And I’m very glad I did not sign up for the full home warranty program that they have. The only positive thing I can say about this program is that it’s easy to book appointments. Another downside is that the same technician does not return when it takes more than one visit to resolve your issue.
Julie L,
Customer service response - Thank you for taking the time to bring this to our attention, Julie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707367261964
He didn't have the part even though I gave him the model number and serial number ahead of the visit for service .
Pablo M,
Customer service response - Thank you, Pablo, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707359998235
Sears is terrible they wasted my day only to have a technician come and say he couldn't work on stove unless I signed waiver.
Louise S,
