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870 Great Mall Dr Reviews
Read reviews from customers who used our services at 870 Great Mall Dr
Total reviews
72
Average Rating
4.3/5
Service incomplete, unable to place crisper drawers inside refrigerator. Please send someone to finish. I am unable to do this task.
Vanda K,
Customer service response - We apologize for the inconvenience and appreciate you bringing this to our attention. We'll arrange for someone to complete the service as soon as possible.
Sears Home Services on 1716432333344
Kit B,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1727581459128
this site is closed.
Cheng H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706294997104
This technician accused me of taking advantage of the company when I noticed damage that was not there before and it was there after. He went on the defensive mode and left a mess on the surface of the door. His comment was that he needs to clean the door and asked me for something to clean it and started laughing at me about my complaint. His reasoning said that damage does not affect the dishwasher and it’s only cosmetic
Elsa T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763691325005
The technician never came to my address and he marked the service complete. Horrible experience with this company.
Medhavi S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748825167978
Jeff almost stepped onto the carpet without putting on shoe protectors. He dropped the freezer drawer gliders and original/replacement ice makers. He coughed and did not have a mask on. He did not lay out a blanket and intentionally tossed old/dirty parts onto the carpet. He did not want to clean up excess water, black filter residue, and his hair from inside the freezer until confronted. He continuously argued with the home owner, put ice maker handle into the “down” position without the ice bucket, and slammed the freezer drawer closed. He kicked the refridgerator kickplate grill but kicked it back into place, not putting it back by hand. Most importantly, he threw ice cubes 9 ft across the kitchen towards the sink and home owner, one shattering into sharp pieces and hitting the home owner in the eye, another landing on the kitchen floor and he didn’t pick it up; when confronted, he made excuses and said “it was just one little one… when the water gets on the ice, the ice cube will melt”, which is not relevant to causing potential serious injury. Finally, he did not install the replacement ice maker level, which will require another technician to install it properly.
Linus G,
Customer service response - We're really sorry to hear about your experience, Linus. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1724727231852
*Update - as you can see in their response, they ask to call the 800 number, which puts you into a queue and can take upwards of 30-40 mins to navigate to or reach a person. No, I won't call, there is no making up for a complete lack of accountability or lack of respect for people's time. I have over 5 years of bad experiences with this branch and I'm frankly sick and tired of it. Original Review: Rating is not reflective of the repair techs but of the business. They regularly reschedule appointments without contacting you, afternoon appointments are hit or miss on if they make it, and will cancel / tell you they have to come back because the work order was entered wrong. How this place is running is beyond me. With all the technology these days it’s not hard to keep things organized or scheduled properly. I have regularly had bad experiences with this location / office for 5 years and only use them when I have no other option.
Ian W,
Customer service response - We apologize for the trouble you've faced, Ian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722488238103
They called me at the end moment after waiting for 5 days that they don’t do condominiums
abhishek K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721390356474
After the technician left I tried to dry clothes and the dry would not come on. Send the technician back
Norma P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716178170721
My first appointment was cancelled after I waited around all day for the 4 hour window. The second visit was a 10a-2p window, and he came at 3:40p. I had no notification he was going to come almost two hours late. It’s impossible to get a hold of a human for support. Lastly, the tech came and said he couldn’t repair the washer because it’s a stackable set up, so he did nothing and said it has to be rescheduled again. I absolutely don’t recommend working with this company, although I didn’t have a choice because it’s who Samsung contracts for who knows what reason.
Jerry S,
Customer service response - Thank you, Benjamin, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1709776208835
