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870 Great Mall Dr Reviews
Read reviews from customers who used our services at 870 Great Mall Dr
Total reviews
79
Average Rating
4.3/5
Kelly W,
Customer service response - Thank you for the amazing 5-star review, Kelly! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789239098633
Gary figured out what was wrong with our AC and fixed it. He also checked the filters and suggested getting new ones sometime, and what type and where to buy them. Just a very helpful tech and pleasant experience. Thank you Gary!
Shar H,
Customer service response - Thank you for your feedback, Shar! We're glad to hear Gary was helpful and provided a pleasant experience while fixing your AC.
Sears Home Services on 1788392965364
Pleasant and good communication of repairs
M D,
Customer service response - Thank you for your feedback, M Ali Daimee! We're glad to hear the communication of repairs was pleasant and good.
Sears Home Services on 1785353111024
Excellent customer service and care from the team who fixed my dishwasher
Greg A,
Customer service response - Thank you for your feedback, Greg! We're glad to hear you received excellent customer service and care from our team while fixing your dishwasher.
Sears Home Services on 1784826015326
Hasaan from sears appliance was very professional and repaired our ac unit.
Nadeem M,
Customer service response - Thank you for your feedback, Nadeem! We're glad to hear Hasaan was professional and successfully repaired your AC unit.
Sears Home Services on 1784067951695
Very knowledgeable and professional.
Monica,
Customer service response - Thank you for your feedback, Monica! We're glad to hear you found our service knowledgeable and professional.
Sears Home Services on 1783559133193
The technician was friendly and knowledgeable worked quickly and efficiently.
Ilda V,
Customer service response - Thank you for your feedback, Ilda! We're glad to hear the technician was friendly, knowledgeable, and worked quickly and efficiently.
Sears Home Services on 1780353512785
If you’re in the east bay, ask for Desmond. The most professional and thorough technician troubleshooting my fridge and oven issues and resolved it quickly. Very nice and courteous. Sears, please add another 100 technicians like Desmond and should get rid of the A.I. system immediately since is a waste of time and repeat itself constantly. Five Stars is not enough to rate Desmond. It should be 100 stars! We need real interaction with people, not dumb robotic system! Desmond is the only Sears tech that was able to identify the root cause of my fridge and implemented a corrective action effectively. Very responsive and super courteous.
Gary L,
Customer service response - Thank you for your feedback, Gary! We're glad to hear Sam was professional, thorough, and quickly resolved your fridge issue.
Sears Home Services on 1778797411446
Very knowledgeable service member
Rose B,
Customer service response - Thank you for your feedback, Rose! We're glad to hear the service member was very knowledgeable.
Sears Home Services on 1778539231122
The technician, Gary, scheduled my appointment quickly and fixed the problem immediately.
Karen C,
Customer service response - Thank you for your feedback, Karen! We're glad to hear Gary scheduled your appointment quickly and fixed the problem immediately.
Sears Home Services on 1778099468841
Our Technician was very knowledgeable & explained everything in detail he had to replace. Very friendly & easy to work with.
Francine J,
Customer service response - Thank you for your review, Francine! We're glad to hear our technician was knowledgeable, detailed, and friendly during your service.
Sears Home Services on 1774490971114
Lynnette O,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1773623883655
He was knowledgeable, kind and fast.
Janet P,
Customer service response - Thank you for your review, Janet! We're glad to hear our technician was knowledgeable, kind, and fast.
Sears Home Services on 1772419702539
Bernard was prompt and very helpful. It shows that he prioritizes his customers. He took steps that were beyond my expectations.
Bon V,
Customer service response - Thank you for your review, Bon! We're glad to hear our technician provided a clear explanation and efficient options for your issue.
Sears Home Services on 1765768101302
Christopher P,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1764911144352
(Translated by Google) A very professional technician with extensive experience in his work, as well as being a kind and friendly person, and very patient in answering all our questions and doubts. (Original) Técnico muy profesional y con gran experiencia en su trabajo, además de ser una persona gentil y amable, y muy paciente al contestar todas nuestras preguntas y dudas.
Victoria O,
Customer service response - Gracias por tu reseña, Victoria! Nos alegra saber que nuestro técnico fue profesional, amable y paciente al responder todas tus preguntas.
Sears Home Services on 1764806321346
Good service
Thu,
Customer service response - Thank you for your review, Thu! We're glad to hear you received good service.
Sears Home Services on 1762130872509
Hung is courteous and hardworking! He did an amazing job on my washer repair!
Cinthia S,
Customer service response - Thank you for your review, Cinthia! We're glad to hear that Hung was courteous and hardworking in repairing your washer.
Sears Home Services on 1761611665714
Rhonda B,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1759458686900
Charles M,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1757033873370
Robert M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1755742121660
Oanh Q,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1754280782150
Eugene was knowledgeable, prompt, and professional. He left the workspace, clean, and fixed the problem with the unit.
Rick M,
Customer service response - Thank you for your review, Rick! We're glad to hear that Eugene was knowledgeable, prompt, and professional in fixing your unit.
Sears Home Services on 1753924903611
Skillful and focused on the job at hand.
Elizabeth M,
Customer service response - Thank you for your review, Clare! We're glad to hear our technician was skillful and focused during your service.
Sears Home Services on 1753659634709
The service was excellent. The technician was great.
Shawn S,
Customer service response - Thank you for your review, Shawn! We're glad to hear you had an excellent experience with our technician.
Sears Home Services on 1753056295619
