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1011 W Olive Ave Reviews
Read reviews from customers who used our services at 1011 W Olive Ave
Total reviews
157
Average Rating
4.2/5
The repair person did not have ID or introduce himself. He did not give an estimate for the service. I did not receive an invoice of the service. He said it’s all AI and it would be emailed to me. I have not gotten an email and feel I was overcharged for the part.the Samsung part was $69 on line and he said my part was close to $300. This was after the repair was done and I questioned him. I feel this is bogus as I cannot speak to a live person.
David S,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1740113483361
Wasn’t able to fix it again. I’ve been waiting since November. They got the parts mixed up. No fault of the technician. So, still not fixed.
Linda D,
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736744357381
Problems not resolved He did not cooperate Not helpful
A S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733674498253
I have never left a bad review. My father's experience was terrible. My elderly father who lives alone needed his dishwasher fixed. The person Nathaniel C. arrived and immediately asked to use his bathroom. Which he messed up and my father had to clean up after him. He spent a few minutes looking at the dishwasher. He would not talk to my dad. Would not answer any of his questions. The Nathaniel presented him with a $322 dollar bill. No estimate before. Nathaniel said he fixed it and it was a loose wire. He pressured my dad to pay it. He didn't do any work. I'm livid. Sears has not responded to my request for a refund. Watch out for this guy. Or just avoid Sears.
Avalyn W,
Customer service response - We apologize for the trouble you've faced, Avalyn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731251869874
Technician never showed up to the service call, I missed 2 days of work waiting for someone but no one ever bothered to call or let me know they weren't going to come to repair my refrigerator. I am very very disappointed with the service I have received, I will be contacting Hime Depot and explaining the situation, and hopefully never use this service again
Sacramento A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1729666688124
Did not show up. I was parked in my vehicle at the mailbox from 7:30 am until 12:30pm. I did not sign off on any contract as my email stated. This is a real mix up on Pablo V. and quite the mystery. After all it is close to Halloween. I certainly did not appreciate the time wasted. Better luck next time.
Martha K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1728962668526
TheOriginalDonutDude,
Customer service response - Thank you for your enthusiastic feedback about Juan's service. We're delighted to hear he exceeded your expectations, and we look forward to serving you again!
Sears Home Services on 1728607072213
The insurance send him to look at my dishwasher. He didn't even bother opening the dishwasher to see what really was going on and he reported back to the insurance that it was damage by pest. Never again
Juan M,
Customer service response - We apologize for the trouble you've faced, Juan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724900556674
I'm out $75 and my a/c still doesn't work. I was told he'd come between 8-12 and he came at 3:45...just to tell me he couldn't help me.
Natasha M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723357434139
DO NOT BUY A SEARS WARRANTY!!!!!!!! AFTER 7 SERVICE APPOINTMENTS AND FIVE TECHNICIANS AND FOUR SETS OF PARTS IN SIX MONTHS, HOURS UPON HOURS OF PHONE CALLS MY 3 YEAR OLD LG DISHWASHER IS NOT REPAIRED. ALL TECHNICIANS SAY IT NEEDS TO BE REPLACED. THE COMPANY WILL NOT REPLACE IT. WORTHLESS MONEY GRUBBING PHARSE. SEARS WARRANTY IS DEFINITELY A SCAM
Tina L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723357945434
