1011 W Olive Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Marianne D
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 21, 2024
Denisse S
(Translated by Google) The technician was good, very friendly and told me what I could do to have better results. The only thing I don't rate well is the Sears. Since I pay quite expensive insurance to guarantee the replacement of the equipment after repairing it several times and Sears really does not comply with the protection agreement. That is why I no longer recommend this company to my friends to insure their appliances. I'll have to look for some more. It's a shame because years ago it was worth it 😭 (Original) El técnico estuvo bien, muy amable y me comentó lo que podía hacer para tener mejores resultados. Lo único que no califico bien es la Sears. Ya que pago una aseguranza bastante cara para la garantía del cambio del equipo después de varias veces repararla y realmente la Sears no cumple con el acuerdo de protección. Por eso no recomiendo mas a mis amigos esta compañía para asegurar sus electrodomésticos. Tendré que buscar alguna más. Lastima por que años atrás valía la pena 😭
Dino L
Unfortunatly he was not able to complete repairs due to extreme difficulty with the samsung refrigerator but it was not due to him he was spot on
Customer service response - Thank you for understanding the challenges faced with your Samsung refrigerator and recognizing our technician's efforts. We're glad to hear you appreciated his dedication.
Sears Home Services on August 27, 2024
Marsha S
Very knowledgeable and did the repair quickly. He was punctual and friendly. My problem is with Asurian protection, they are terrible in customer service.
Customer service response - Thank you for recognizing our technician's knowledge, punctuality, and friendliness. We're sorry to hear about your experience with Asurian protection and appreciate your feedback.
Sears Home Services on August 26, 2024
Gary E
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on August 25, 2024
Celine G
Our technician was very helpful and efficient!!
Customer service response - Thank you for your kind words about our technician's helpfulness and efficiency. We're delighted to hear you had a positive experience with our service!
Sears Home Services on August 22, 2024
Tawnya D
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 20, 2024
Noel F
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 18, 2024
Kimberly C
Francisco was friendly and knowledgeable.
Customer service response - Thank you for acknowledging Francisco's friendly and knowledgeable service. We're proud to have him on our team.
Sears Home Services on August 12, 2024
Johnny G
He arrived on time was nice courteous did his job kept me informed and what he was doing, answered all my questions and before he left, he made sure everything was clean and went out of his way to clean everything that was there he was very thorough. Did a great job.
Customer service response - Thank you for highlighting our technician's punctuality, courtesy, and thoroughness. We're delighted to hear about your satisfaction with our service and the extra steps taken to ensure cleanliness.
Sears Home Services on July 25, 2024
