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3755 Santa Rosalia Dr Reviews
Read reviews from customers who used our services at 3755 Santa Rosalia Dr
Total reviews
455
Average Rating
4.4/5
Rox S,
Customer service response - Hi Rox, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1761006986047
Tho was very knowledgeable. BUT, he did NOT give me a receipt for my payment. I texted him and asked for a receipt but he has not provided one!!
De H,
Customer service response - We're glad to hear Tho was knowledgeable, De Vera. We apologize for the inconvenience regarding the receipt and encourage you to contact us directly for assistance in obtaining it.
Sears Home Services on 1758502008743
I was disappointed that the repair person did not have the part to fix the freezer. We still had to pay the $129.00 cost for the technician to come out. I suggest a discount if you are not able to repair because parts are not available.
Saundra B,
Customer service response - Hi Saundra, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1754955786725
Technician arrived as scheduled was, friendly and professional. Unfortunately, the problem with my top load washer could not be fixed. The machine is older, and they do not have or no longer make the parts needed to repair my Maytag washing machine. The Tech Emmanuel explained that since the machine could not be repaired, a Sears warranty representative would be in touch within 10 business days, with alternative warranty options or credit towards a new machine. I'm hoping for the option 2, but I will patiently wait to see if someone contacts me within the timeframe I was provided and go from there. If not, I will follow-up myself to see what can be worked out.
Joy B,
Customer service response - We apologize for the inconvenience with your washer, Joy. We're glad Emmanuel was friendly and professional, and we appreciate your patience as you await further contact from our warranty team.
Sears Home Services on 1749082995563
Your service techs are great. One item I question: Needed part arrived here on 4/28. We notified your dispatcher same day. . Email reply said tech would be here 5/7 and he was. Seems like a 10 day wait for tech is excessive. Catching up on laundry now. Carleton Cronin
carleton C,
Customer service response - We're glad to hear the service techs were great, Carleton. We apologize for the delay in scheduling and appreciate your feedback.
Sears Home Services on 1746687917629
Technician was very rude and dismissive.
KEHINDE B,
Customer service response - Thank you for recognizing our efficiency. We’re glad you’re satisfied with our service!
Sears Home Services on 1718337514238
Well, they do not carry parts for your old appliances even if they have been well kept and look like new. Save your money on calling them out or purchasing their coverage if you have 10-year-old plus appliances. I would check to see if they have the parts first before buying a contract.. The repairman appeared confident and professional and groomed appropriately. .
Yvonne F,
They did not repair my machine and refused to remove my washing machine from the laundry room to repair machine. Complete waste of time.
Martha C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755571403521
Personal didn’t do the job completely, left a mess and the dryer combo not where it was
karla E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742734058734
Gave us and our hour window. Showed up two hours after that. Technician worked on stove top burners and didn’t plug back in. Said it was too hard and I would have to do it. Paid $160 for that. Hmmmmm
Craig L,
Customer service response - We apologize for the trouble you've faced, Craig. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722488226282
