3755 Santa Rosalia Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
paula C
Technician said he saw rat droppings 3 weeks ago western exterminator came out and did the wild life maintence put traps all around put screens over openings . He was scared I think he fixed the leak .technician Amado
Customer service response - Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with our technician Amado. We appreciate your feedback and will address this with him to ensure it does not happen again.
Sears Home Services on January 25, 2024
Kerra S
Customer service response - Thank you for rating us, Kerra. Please reach out if you need anything else related to Sears Appliance Repair! Your feedback is valuable to us, and we're here to assist you.
Sears Home Services on January 22, 2024
Barbara B
Priscilla O
Robert E
Trina M
The gentleman actually took everything out of the refrigerator and defrosted it to determine what the cause was. He also left his phone number in case I have any additional problems
Joy B
Technician arrived as scheduled was, friendly and professional. Unfortunately, the problem with my top load washer could not be fixed. The machine is older, and they do not have or no longer make the parts needed to repair my Maytag washing machine. The Tech Emmanuel explained that since the machine could not be repaired, a Sears warranty representative would be in touch within 10 business days, with alternative warranty options or credit towards a new machine. I'm hoping for the option 2, but I will patiently wait to see if someone contacts me within the timeframe I was provided and go from there. If not, I will follow-up myself to see what can be worked out.
Customer service response - We apologize for the inconvenience with your washer, Joy. We're glad Emmanuel was friendly and professional, and we appreciate your patience as you await further contact from our warranty team.
Sears Home Services on June 04, 2025
carleton C
Your service techs are great. One item I question: Needed part arrived here on 4/28. We notified your dispatcher same day. . Email reply said tech would be here 5/7 and he was. Seems like a 10 day wait for tech is excessive. Catching up on laundry now. Carleton Cronin
Customer service response - We're glad to hear the service techs were great, Carleton. We apologize for the delay in scheduling and appreciate your feedback.
Sears Home Services on May 08, 2025
KEHINDE B
Technician was very rude and dismissive.
Customer service response - Thank you for recognizing our efficiency. We’re glad you’re satisfied with our service!
Sears Home Services on June 13, 2024
Yvonne F
Well, they do not carry parts for your old appliances even if they have been well kept and look like new. Save your money on calling them out or purchasing their coverage if you have 10-year-old plus appliances. I would check to see if they have the parts first before buying a contract.. The repairman appeared confident and professional and groomed appropriately. .
