3755 Santa Rosalia Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Barbara V
Rubin was very good new what was wrong with my refrigerator door, and fixed the problem.
Customer service response - Thank thank you for your kind words; we're glad Rubin could efficiently fix your refrigerator door issue. We appreciate your feedback!
Sears Home Services on July 11, 2024
Appointments S
Mychael was terrific, communicated everything that was wrong and was so quick with the repair! We really appreciate his help. There is one concern for not being able to have any kind of warranty or the fact that there is no commercial warranty available for businesses. We have another office with 4 washer and dryer units under warranty and for our second location we are being told we cannot even purchase one on a minimal policy unless its for a home. Despite not being able to have help from the warranty department, Mychael was the only one able to help us out today and for his help we are very grateful. 5 Stars to Mychael!!
Customer service response - We are thrilled to hear about your positive experience with Mychael and his speedy service. We apologize for the concerns regarding warranty options for businesses and are looking into expanding our services to meet all our customers' needs. Thank you for your feedback.
Sears Home Services on July 11, 2024
Ollie H
Gave good advice and checked out my machine again.this time there was a real problem. His advice was right on point.
Customer service response - Thank you for your review, we're happy to have provided helpful advice and service for your machine!
Sears Home Services on July 04, 2024
Demetrius R
Both technicians were very friendly and knowledgeable.
Customer service response - Thank you for your positive feedback! We're glad our technicians made a good impression with their expertise and friendliness.
Sears Home Services on June 30, 2024
Deryn W
Excellent and friendly Isaiah went out of his way.
Customer service response - Thank you for recognizing Isaiah's dedication and friendliness; we're thrilled he could help!
Sears Home Services on June 30, 2024
Martha J
Always pleasant and informative . Saved the problem. Efficiently took care of business! Thanks Sears
Customer service response - Thank you for sharing your positive experience; we're thrilled to hear our team was able to solve your problem efficiently. Your satisfaction is our top priority!
Sears Home Services on June 27, 2024
Thafamousmasii 1
Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 27, 2024
Marinna C
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 27, 2024
Anna G
Rueben displayed a high level of expertise in repairing my refrigerator in a timely manner.. He was friendly and explained the problem before and after it was fixed.
Customer service response - We're thrilled to hear about your positive experience with Rueben and appreciate your feedback on his expertise and friendliness. Thank you for taking the time to share your experience!
Sears Home Services on June 23, 2024
Michelle C
He replaced the part and instructed me when the fridge should be cold. The repairman was professional and he knew the product. However, as far as the Sears warranty program I rate it an "F." If you are thinking about this warranty program, please don't purchase. You do better putting the money in a rainy day saving account for a future repair or another refrigerator.
Customer service response - We're so glad you appreciated our repairman's efforts and dedication to service, and we're sorry to hear about your dissatisfaction with the Sears warranty program. Thank you for taking the time to share your experience.
Sears Home Services on June 21, 2024
