3755 Santa Rosalia Dr Reviews

Technician excellent but customer experience with user interface horrendous. No way to talk to a human. Waited all day for tech to show. Never did. App continually provided misinformation. Would avoid if alternate available.

He told me the duct is working properly, but the he said it's not important to know why the lint catcher is empty. I know this: Wherever the lint is going, IT CAN START A FIRE! He also said if I buy new duct I have to install it myself, Sears will not. I told him Sears has always done it for me in the past.

Is this store even open from the mall?

The repairman overcharged for a simple fix and now the dryer is making a strange noise. Not satisfied at all.

Horrible experience to date, had a refrigerator for repair they came out 09/6/24 and “ordered parts”, my next appointment was 09/23/24, on 09/22/24 (Sunday) they cancelled my appointment. Til this day they have not repaired and they have no reason to why, but they did charge my card $598.04.. they won’t provide a receipt or refund and they don’t have the parts. HORRIBLE to get ahold of. The tech was super nice but their whole process is not great. Stay away.

This was the single l, worst experience dealing with Sears Warranty on my fairly new washer, I have EVER experienced with any appliance I’ve ever owned. It was a GE washer. But the repairmen who come out and “fix” it, came out over 8 times, constantly ordering new parts and those happened to be the wrong parts (which they then kept) - my washer broke on April 24 and I reported it right away. It finally got fixed after 8 visits, 12 cancellations and 3 months later. I spent a fortune at the laundromat during this time. Literally the worst, scammers - and it’s all AI generated - there’s no one to speak to when you’re trying to reach someone to sort the problem out - Run, Run, Run - buy a washer from anyone but Sears and their scam artist warranty service. They billed my warranty far more than the washer was worth. I have never been so disappointed or put out as this awful Sears Washer Warranty. Someone should investigate the fraud

Worse experience dealing with Sears and getting my washer fixed EVER!! It took 3 months and multiple incompetent repairman - constantly ordering the wrong parts, breaking things that weren’t broken. It was the most frustrating experience I’ve ever dealt with on a product and it’s all AI

Ruben was confused and exactly what to do after he noticed that it was going to be a big job he talked his way out. Unfortunately with a consumers are paying for his lack of competence. Sears is not anymore the way is used to be I already called customer service they couldn't help me neither.

Ice maker not functioning properly. Need to have the service repairman back to fix the problem.

The technician was stinking I think he overpriced me I will never use sear again the labor was triple the price it was horrible