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3755 Santa Rosalia Dr Reviews
Read reviews from customers who used our services at 3755 Santa Rosalia Dr
Total reviews
455
Average Rating
4.4/5
Technician excellent but customer experience with user interface horrendous. No way to talk to a human. Waited all day for tech to show. Never did. App continually provided misinformation. Would avoid if alternate available.
Larry L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176596138
He told me the duct is working properly, but the he said it's not important to know why the lint catcher is empty. I know this: Wherever the lint is going, IT CAN START A FIRE! He also said if I buy new duct I have to install it myself, Sears will not. I told him Sears has always done it for me in the past.
Denise D,
Customer service response - Thank you for taking the time to bring this to our attention, Denise. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720585087182
Is this store even open from the mall?
Anderson R,
Sears cancelled the refrigerator repair visit 3x with no explanation for the cancellation. I only received text messages stating the visit was rescheduled with a date and time that Sears chose. I agreed and waited 3x with no one to show up. I could only speak with the automated customer service which would not provide a email address or direct number to a live service agent. I had horrible service with Sears refrigerator repair about a year ago just thought they’d do better.
Nicole D,
Customer service response - We apologize for the trouble you've faced, Nicole. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780276614050
Horrible customer communication. Impossible to speak to an actual human being. SEARS canceled my appointment three times before they finally showed up. Thankfully, I got a very good technician who fixed the problem. That was JOSE and I would give him five stars, but I would give SEARS negative 100 stars. When you are paying for a master protection plan… The very least SEARS can provide would be someone to actually speak to… Especially when people don’t show up!
Lynn C,
Customer service response - We apologize for the trouble you've faced, Lynn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777250720666
Appliance is still not working.
Perry C,
Customer service response - We apologize for the trouble you've faced, Perry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775694001207
He did everything wrong, he would not turn the medhine on. My washer is top loading, he gave for a front loading machine diagnosis. He asked for $129.00, for doing nothing. I think I should be refunded. I am over 80 years old. I and my family always shopped at Sears. All my life. I am broken 💔 hearted this happened. I had to purchase new machine. I think I deserve my refund. I always purchased Sears maintenance agreement too. Last one was in 2023 for 2 years. You sent none Sears repairmen in personal cars. My husband was so disappointed. Sorry this happened I will miss you 😔. I still love ❤️ Sears. Good bye 👋 😪.
LV O,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1774831775775
He was not very friendly and helpful.
Jamial C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1769134281378
This was an extremely frustrating experience. I don’t recommend this service provider. They are now completely automated by AI, so if you have any issues that need to be addressed, you’re out of luck. They took my fee and then essentially slammed the door in my face because theres no way to contact any kind of customer support. Even sent messages on Facebook and instagram. Terrible. If this is the future of customer service, I hate it.
Bryan F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1768881199826
Not courteous or very good as a technician!!!
Wing D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765418086900
