3755 Santa Rosalia Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Porsche R
The technician had been out to repair a loud humming motor on my mini split AC unit. He said he couldn't remove the screw and the unit would need to be replaced but replacing that unit would require all of my units to be replaced since the system was 7 years old. I should've been informed of that a few weeks ago when he initially looked at the unit. Now I'm stuck to find another company.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 10, 2024
Enis H
Technician did not show up; waited all day; tried calling him, no answer!
Customer service response - We're really sorry to hear about your experience, Enis. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on September 07, 2024
Larry A
The problem is still not resolved with my washing machine. It is still leaking water.
Customer service response - We apologize for the trouble you've faced, Larry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 02, 2024
Saundra C
Customer service response - Hi Saundra, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on July 15, 2024
Amelia A
He took off my clothes. I’m 86 years old
southcentral S
Customer service response - Hi southcentral, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 23, 2024
Susan F
I paid $99 for the visit. Jose told me the repair would be in excess of $800 but to call the Gas Company to see if gas line if working. Confusing information since the water was hot, Waste of time and money, Sears you can do better than this.
Customer service response - Thank you for taking the time to bring this to our attention, Susan. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 25, 2024
noe E
Customer service response - noe, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on January 18, 2024
Mikhail M
Horrible
Customer service response - Thank you, Mikhail, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 08, 2024
Mike M
We're not happy with your service and want a full refund. You sent a person to our home who disconnected the power and now we are without electricity in our kitchen.
Customer service response - Thank you, Mike, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 08, 2024
