2100N Bellflower Blvd Reviews

Your repair person called ahead and told us approximately when she would arrive. She was timely, courteous, and checked our freezer as we would expect for a maintenance call. We give her a five star review.

The technicians arrived on time and did a fantastic job in the annual check on each of my 14 appliances - they are great.

The 5 stars go to Val the Service Technian who was excellent. He was experienced and knowledgeable in the repair of my refrigerator. We needed a new compressor and condenser installed. This was a big job that took 3 hours to accomplish and he worked solid the whole time. He is the hero of my story and Sears should be thankful they have this wonderful person as a longtime employee. He deserves a raise! Unfortunately, the service team on the phone was not that good. My refrigerator stopped cooling on Nov 27 and it was not until Jan 2 that it was repaired. Parts were a problem and they were not received in time for a Dec 8th appt. That was changed to a Dec 22nd appt. I received the condenser and spoke to the service appt team on Dec 14th because I was getting emails to call them. When we talked I told them I had the condenser and was waiting on the compressor and confirmed 3 times that the Dec 22nd appt was still scheduled in case I received the compressor before that date. I confirmed it at least 3 times during the call. On Dec 21st the compressor arrived at 5pm. Since I had the spot the next day btw 1- 5 pm, I did not call them. At 3 pm on Dec 22nd I felt like something was wrong since I was not seeing any emails and called. My entire service order had been cancelled! Why....because in their system it said I did not have the condenser. REALLY on Dec 14th I confirmed with the team that I had the condenser and was waiting on the compressor! Oh my.... talk about a communication problem. Seriously, they need to go back on the recordings of our phone conversations and school the service team person on what went wrong here. HOW did this happen? Why didn't I get an email or phone call saying the appt had been cancelled? SO on the 22nd they rescheduled for Jan 10th the earliest. I asked that they try and find a sooner appt since I had been without a refrigerator for over a month. Since it was the end of the day and Christmas was coming , they assured me they would check on Dec 26th and call me that day. Thankfully they did and Jan 2nd was scheduled. Sears needs to review the recording and look into this mix up and ask themselves how the service rep screwed up. This should not have happened at all.

Our garage door opener had some issues. We called Sears and were fortunate enough to have gotten an appointment for early the next morning. The repairman showed up early. He was respectful, neat, courteous, and took great pride in his work. A quality that not a lot of employees have now a days. They are a little on the expensive side, but with all of that and a warranty, I know I will be calling them back again and again