2100N Bellflower Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Veronica K
It only took 6 weeks to have a dishwasher fixed... The service guy was good tho. Unacceptable
Geoffrey R
Most places charge a fee for analysis but if you have them do the service and buy their parts the analysis fee is waived. I even asked this before I made the appointment from the Sears service department and they sais yes they did do that. THEY DID NOT! Not only was the analysis wrong but I still had to pay for it. Never using Sears again!
randi T
Miserable!
Lori I
The technician confirmed the service repair, had the part on hand. The LD code was the issue. After four loads of laundry, the same error code came up LD and the machine would not advance to the rinse/spin cycle. Very frustrated. Lori Irving
Selma K
Very poor service they did not fix the problem complety. Did not show for appointments. Had to go witout a refridgerator for 3 weeks.
URC F
THey have been trying to fix my washer for half a year now probably more and they still cant.
Customer service response - Thank you for sharing your review. We apologize for your negative experience with our service, having a washer that works is important. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further, please email us at SHSSocialcare890@searshc.om with your name, phone number, and address associated with your account. Thank you
Sears Home Services on December 14, 2017
Laura R
The tech was friendly and professional. He diagnosed the problem and completed the repair quickly. Great experience.
Rhonda M
Customer service response - Thank you for sharing your rating! We are sorry to hear that you did not have an excellent service experience. If there is anything you'd like us to know to help us improve our service, we would appreciate it if you filled out this survey (https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.html). Thank you for your feedback.
Sears Home Services on December 14, 2017
Ron N
My experience with Sears Appliance Repair was less than satisfying. I was told a service representative would be at my house between 8 am and 12 noon requiring me to be home waiting for him. I returned early that morning from out of town so I would be home by 8 am in case he arrived early. At 11 am I received a call from the service representative telling me he was running late and would be at my house in an hour (12:00). He finally arrived at 1:30 pm and spent 10 minutes inspecting my refrigerator. He said his truck broke down and he had to get another one. The amount of waiting time was excessive and more communication would have been helpful.
Customer service response - We are sorry to hear that you did not have a positive service experience. We apologize for the wait you endured. We aim to make all services within an acceptable time frame for our customers. We do appreciate your patience and hope that your refrigerator is working to your expectations now.
Sears Home Services on December 14, 2017
Long N
Customer service response - We thank you for sharing your rating. We apologize for your negative experience. We strive for a 5 star experience, and regret that we missed the mark. We thank you for your business.
Sears Home Services on December 14, 2017
