2100N Bellflower Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rosanna Y
Basically, it makes me think twice about every having Sears Repair come to fix anything. I have to say the first technician that came out seemed very knowledgeable and he suggested we purchase parts but of course they are not covered under our "Sears Protection Agreement". My family decides to get the part because we were told it will help fix the machine. On 7/6, a new technician comes to do the repair and guess what they can't fix the problem due to the bolts being rusty and can't be removed So why wasn't that mentioned before we had to purchase the parts?? Now they will not take the parts back and we are out $183.76 and the lid of the machine is lifted and can't close. Called customer service to complain and get this resolved, and the response was "Sorry, we can't do anything to fix the problem and we are not returning your money" It's that so nice....the worst customer service EVER... I WILL NEVER RECOMMEND SEARS REPAIR, for the simple fact that they don't stand by the products or the brand that they recommend... Shame on you for screwing us over and not assisting a loyal customer for 40 plus years of buying Products and services.
Customer service response - Thank you for taking the time to let us know about your recent experience with Sears home services. We hate to see that it was a less than pleasant one and apologize for any inconvenience we may have caused you in this process. We appreciate your feedback and will forward it on to the proper channels for future improvements.
Sears Home Services on December 14, 2017
Patricia T
Worst repair person ever. Tho the repair person was rude and disrespectful and will not be allowed in our home again. It's sad because we have purchased all our appliances from Sears.
Customer service response - Thank you for taking the time to let us know about your recent experience with Sears home services. We hate to see that it was a less than pleasant one and apologize for any inconvenience we may have caused you in this process. We appreciate your feedback and will forward it on to the proper channels for future improvements.
Sears Home Services on December 14, 2017
Elaine V
Customer service response - Thank you for sharing your rating! We are sorry to hear that you did not have an excellent service experience. If there is anything you'd like us to know to help us improve our service, we would appreciate it if you filled out this survey (https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.html). Thank you for your feedback.
Sears Home Services on December 14, 2017
Cynthia W
A BIG WASTE OF A DAY OFF!!!!!!!!!
A C
We waited weeks for the technician to come to replace one part. The dryer was not producing any heat. The part was replaced and we ran two loads and the dryer now no longer produces any heat.
Customer service response - Thank you for taking the time to share your review. We are sorry to hear about your frustrating situation. We would like to look into this for you. If you could email me at SHSSocialCare890@searshc.com with your name, address, and phone number associated to your account we would be glad to see what exactly happened.
Sears Home Services on December 14, 2017
Donna R
Repair was a bandaid, not a repair. The problem is still there - I'll be calling to setup another repair request. If it can't be fixed, the fridge needs to be replaced "by Sears" per our agreement.
Dawn B
Customer service response - Thank you for sharing your rating! We are sorry to hear that you did not have an excellent service experience. If there is anything you'd like us to know to help us improve our service, we would appreciate it if you filled out this survey (https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.html). Thank you for your feedback.
Sears Home Services on December 14, 2017
Kimberly F
my washer is still not fixed...I had to call a plumer the following day as whatever the guy did to fix my washer didnt' and caused another problem with my washer. I had to pay 150.00 dollars to have the water shut off as the washer did not stop on it's own...a totally different problem from the beginning! I am awaiting for a part and I am schedule for a technician to come out this Wed 8/23 to fix my washer. So far I have had 3-people out to fix my "new" washer and still, I cannot use my washer. My washer is not even 2 years old! Highly frustrated and very very disappointed with Sears.
Customer service response - We are terribly sorry to hear about this frustrating situation you have been dealing with you washer. We want to help you. If you could please email us at SHSSocialcare890@searshs.com with your name, address, and phone number associated with your account, we would be more then happy to try to help get that washer up and running!
Sears Home Services on December 14, 2017
Danielle H
Four service calls later, three parts ordered and our ice maker is still leaking. I can't even give any stars. These technicians have no idea what they are doing. I will tell everyone I know to never buy a magor appliance from sears. Ever. I had to give one star in order to post but would prefer negative stars.
Customer service response - Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future.
Sears Home Services on December 14, 2017
Snafooo
The repairman was great! However, Sears service leaves a LOT to be desired. From the initial call to the actual appointment was 3 weeks, and this was for a REFRIGERATOR! Loss of food was bad enough, but I also had to rent a refrigerator causing even more expense. THREE WEEKS to get a repairman out? No wonder Sears is going out of business!
Customer service response - Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future.
Sears Home Services on December 14, 2017
