2100N Bellflower Blvd Reviews

Have used company before and had great success. Had to wait for parts but they did what they promised. That's what I depend on. Definitely use em.

Service person was delightful BUT icemaker still does NOT work!

Technician was stellar. Sears appointment system is an abysmal disaster.

Tech was good at his work, fast and efficient. Lacking on communication skills and did not follow my instructions on where to arrive or how to get into condo complex.

Service was scheduled between 1:00 and 5:00pm. Technician showed up at 5:05 pm and I had to call Sears to confirm someone was still coming. My washer was fixed, but when he had it pulled apart I noted how dirty it was and almost grabbed a rag and 409, but thought 'no, he'll take care of it.' Previous technicians had always left things cleaner than they found them. But not this time. What would have taken a minute to clean, took me 20 minutes and still not very well as I can't reach into all the nooks and crannies. Disappointed in the attitude of technician this time around.

All appointments were kept as scheduled. The Technicians were clean, polite, and courteous. The terms and conditions of the repair were explained thoroughly. The problem was diagnosed quickly. Unfortunately the part was not available on the Technicians truck and had to be ordered. The part was placed on order for delivery to my home and arrived in the promised time. A new appointment date was made for the installation and this was done in the as promised time. The only negative was in the on-line interview. I supplied all the requested information; the problem, the appliance make and model. When the technician arrived he confirmed the information and then told me he did dot have the replacement part. Why gather the information if you are not going to use it? I could have had my problem solved the same day but it took an addition four days to get the part and another trip to my house on a Saturday to complete the job. The wait to complete was a minor inconvenience thank goodness. Taking two trips to fix a problem that really only required one is not efficient. Having to schedule a Saturday appointment to finish the job, or wait even longer was an irritation. The price was fair. I was not charged for a second repair call. The part was shipped to my house, no charge. Both technicians accomplished their portion of the repair quickly and there were no clean up issues. Whether or not I will use them again will depend on how quickly I need to get the problem fixed. What could have been a great experience turned out to be just so-so.

The tech did an OK job but he did not go any further to check the washer out. He didn't run the washer through a cycle. Sadly, this was the poorest service I've had from Sears in all my years.

They originally told us the guy would be here between 10 and 2. I received an email that said they guy was going to be here 1:30-3:30. He called at 3:30 to say 4. Help me understand what happened?

Good except for continually pushing to take their repair warranty for the dryer which was $40. per month. A year of that and I could buy a new one. They wouldn't take no for an answer, just kept pushing for it. Then quoted a $300. repair fee to fix the timer. I think to to make me consider the warranty. I refused and said I wouldn't pay $300. to fix a $400. machine. Miraculously, it turned out the breaker had blown and there was nothing wrong with the machine. Paid my $79. service fee and got him the heck out. Stupid of me not to check the breaker first, but now distrust Sears repair.