2100N Bellflower Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Anna G
40 days without a fridge...Your customer service & your appliances & your whole Sears SUCKS ASS!!! If I could give no stars I would.
Customer service response - Hi Anna! We hate to see that you are still without a working unit and would love to look into this for you. If you would please email the name, address, and phone number associated with the order to SHSSocialcare890@seasrshc.com we will be more than happy to see how we can help. We appreciate your business and look forward to assisting you.
Sears Home Services on December 14, 2017
Hosameldin M
Terrible experience, first it took 3 different calls to schedule service appointment. At first they told me I don't have warranty coverage, then they told me that dryer is covered but not the washer!!. Once they got your money you are up in the air!!
Customer service response - Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future.
Sears Home Services on December 14, 2017
P A
My refrigerator start defrosting on 10/27/17. I received and appointment for 10/02/17. I was told the motor went out on my 3 year old Smart fridge and needed to order parts. The parts came the same week, but my appointment wasn’t until 10/19/17 to fix it. My fridge was suppose to be fixed and need about 24 hours to start cooling. I was so excited to have my fridge back I went to the grocery store on the 10/20/17 and spent $160 on groceries to wake up to lukewarm and defrosting food!!!!! I called just to get another appointment on 10/25/17. In the past 30 years dealing with Sears I have never been so disappointed by them. I will NEVER purchase any appliances from them again! They have changed a lot and NOT for the GOOD!!!!!!
Customer service response - Thank you for sharing your review. We apologize for any inconvenience this has caused. We would greatly appreciate the opportunity to discuss this further with you. We want to see if we can help you get that refrigerator up and running! If you would be willing to talk further, please email us at SHSSocialcare890@searshc.com with your name, address, and phone number associated with the account. Thank you.
Sears Home Services on December 14, 2017
Janice N
Customer service response - We are sorry to hear that you had a negative service experience. We thank you for your business.
Sears Home Services on December 14, 2017
Charles C
Customer service response - Thanks for the rating. We hope to be given the opportunity to provide you with a 5 star service experience on your next service visit! We thank you for your business!
Sears Home Services on December 14, 2017
Tinia C
The technician stated that he was ordering a part to repair a frozen line for my ice maker, I never received a follow up call, and when I did call to confirm a follow up appointment, there was nothing in the system to show that a part was ordered to repair my ice maker. Very frustrating.
Customer service response - Tinia, thanks for letting us know of the inconvenience you are having in the process of waiting for your ice maker repair. We constantly strive to ensure expedient and smooth parts process. We would be more than happy to review this for you to see what we can do to help. Please send us your first and last name, phone number, and address associated with the account/service to SHSSocialCare890@searshc.com, thank you. ^OC
Sears Home Services on December 14, 2018
Rick S
The tech that showed up to repair my Kenmore refrigerator was incompetent. He complained the whole time he was making the repair. He didn’t even have tools, so we had to reschedule a new appointment. I contacted Sears and asked to never send the technician over to my house for repairs again. Sadly, it’s poor customer service.
Kathryn M
The gentleman who came was very kind and helped how he could. I bought a LG dryer from Sears several years ago and the little power button broke. I paid $99 for a service man to come and tell me the part was no longer available. This could have been done over the phone when I told the woman the button was broken. I have bought all of my appliances from Sears but I no longer will.
Customer service response - Kathryn, we are sorry to hear about all the lost time and resources in the process of checking on your dryer. This should not have occurred. We truly apologize about the inconvenience and hope to serve you again in the future. ^OC
Sears Home Services on December 14, 2018
Joan L
Customer service response - We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this. ^OC
Sears Home Services on December 14, 2018
trinity M
Anticipate services being cancelled at least once. It takes at least 2 weeks for anything to be fixed.
Customer service response - We are sorry to hear that you did not have a positive service experience. Our standard is prompt quality service and clearly, due to a variety of factors, we did not achieve that for you. We apologize for any and all inconveniences this has caused you. ^OC
Sears Home Services on December 14, 2018
