2100N Bellflower Blvd Reviews

I wouldn't even give you a single star for the service I received from A+ Appliance which Sears sent to repair my washer. My maintenance contract is with SEARS - NOT A+ Appliance. I have been without a washer since 3/6/18. I was told by A+ (March 9, 2018) that they needed to order parts which would take 1 week. That turned into over two weeks. I then had to make an appointment for service once the parts arrived. A+ Appliance finally came out on April 5 with the needed parts, they said my washer needed to be moved out of my laundry room which is inside my house to give them more space to do the repair. They moved it to my garage, scratching up the front of my washer and scratching and denting my door frame in the process! Almost 3 hrs. later they moved it back into my house. It leaked. After more pounding, they said it was fixed. They ran it approx 3 min and said it was good to go. Once they left I started my first load of laundry in over a month. Loud noises, sounds of bolts dropping, and then the flooded floor! I called Sears only to have them want to contact A+ Appliance to schedule another appointment. No way would I ever allow this company in my house again. I strongly suggest Sears check reviews before you ever use A+ Appliance again! I insisted that Sears send a competent SEARS repairman. Finally, Jose, from Sears came out on April 13, 2018. He knew immediately what was wrong just by spinning the drum. He had to order parts to fix what A+ damaged by installing the parts incorrectly. Parts arrived 4/18/18, Jose came out again to complete the repair and I finally have a working washer. Thank God for Jose as he went over and above to make right where Sears had failed us! He was very knowledgeable and didn't need to move my washer to the garage to complete the repair. I have been a very loyal customer of Sears for over 39 years as my parents have been before me. I have never been so disappointed as it should have never taken 44 days to get my washer repaired.

Never buy Sears appliances that require this service company to come out to your house.

The 1 star rating does not reflect the Technician.. If I could separately rate the technician who came to my house to repair my refrigerator and the 1 800 4 MY HOME customer service representatives, it would read as follows: Technician 5 STARS, Customer Service <0 STARS. So, the problem was the electronic display on my refrigerator had an LED burn out. This should be a pretty simple fix. Okay, the ratings. FIRST, THE TECHNICIAN. On time, efficient, friendly, helpful and competent. Everything you need in a guy sent to fix a major appliance. He identified the problem, ordered the replacement part and set-up a return appointment to install the part. Just as it should be. The only issue is his schematic was incorrect and the wrong part was delivered. Not his fault, the parts breakdown did not identify the correct item. The part arrives, it is a plastic cover, not the electronic display module. SECOND, 1 800 4 MY HOME CUSTOMER SERVICE REPRESENTATIVES, 4 PLUS A "SUPERVISOR" After opening the package and realizing that a plastic cover was not an electronic display to fix the problem, I call 1 800 4 MY HOME CUSTOMER SERVICE. I speak to the rep and ask them to send a message to the technician that the incorrect part was received and the electronic display was the correct part to fix the issue. Sorry, we cannot contact the tech. they will need to come out and look at the refrigerator again and order the correct part. They CS Rep.can see that the tech. was here, and the part was ordered but cannot contact them. Okay, what's wrong with this picture? Do you guys all work for Sears? A simple call or e-mail eliminates a return trip to verify the part is incorrect and subsequent appointment to install the correct part when it is shipped to my house. I guess it is no problem for me to miss another 4 hours of work waiting for the tech. to show up. Well, at least not to them. Next day I call back and ask for a supervisor. They take my number and "promise" I will receive a return call "later today". 2 days later I call back and wait on hold for a supervisor, the call gets "accidentally disconnected", ya, right! So, brilliant idea, I drive to the local Sears Parts Store. With the help of the counter guy, we find the same schematic the Tech. used to order the part, it shows the plastic cover. NO ELECTRONIC MODULE! No wonder the tech. ordered the incorrect part. It was the only choice. At this point my wife calls and gets "a supervisor" sorry this person is just as worthless as the others I had spoken to. We do move up the original return date for the tech. So, I meet the tech. He identifies that the part he originally ordered is the cover without the electronic module and now he has to call for assistance with finding the correct part number for the electronic module. Poor guy, he has to deal with the same 1 800 4 MY HOME CUSTOMER SERVICE folks I did. He does know either the appropriate extension, code or magic word and after about 30 minutes gets the part number for the electronic module. It is shipped to my house. I INSTALL THE PART. problem solved. So, final score, Technician 5 stars. 1 800 4 MY HOME CUSTOMER SERVICE less than 0 stars. A very frustrating experience!

Worst customer service ever! Waited all afternoon for a technician to show between 1 and 5... call center blew smoke and said 4:30... next call to them, 5:30... the technician finally calls and says 6:30... and then said he probably couldn’t come until next week.

it never got fixed

TERRIBLE! - Not only the technician left the washer unbalanced but also left the drain hose loose causing my garage to flood.

The door came off the hinge. So it only took her 2 minutes to fix the appliance. When she tried to run our card through the machine, she couldn't get it to read the card. Instead of invoicing us, or giving us a number to call in or any type of suggestion, she threaten to go back into the kitchen and break the door again. We tried to tell her the Bluetooth for her card reader was turned off and she wouldn't listen. When she finally turned it on, she was able to run the card. Awful service and not what I expected from Sears! And she said she was going to card us an additional $50 just because she couldn't run the card through.

technician never showed up: apparently home office set up repair appointment without contacting contractor: contractor was contacted and they said there was no appointment set up due to one gasket still on back order and made no sense to schedule replacement until both gaskets were on hand

One of the worst reputations for a store in the united states and that included service on appliances yet you have a 5 star rating here on google? lol ok! its sad to see big companies using dirty tactics to remain relevant on the web, you should have provided quality service and not get greedy and run over all the small guys - bye sinking ship!

Going on one month with a broken washer and I dont feel any closer to resolving it. Today was the most frustrating after rearranging schedules to make sure someone was home for today's rescheduled Sears appointment, no show and they claim they had no appointment in the system. How is it that I received a confirming appointment. Talking to the call center overseas when your already pissed while all they do is read their scripted responses is so useless!!! I will never buy a major appliance or warranty from sears again!