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660 W Winton Ave Reviews
Read reviews from customers who used our services at 660 W Winton Ave
Total reviews
301
Average Rating
4.6/5
I would not recommend Sears appliance service to my worst enemy. Sears has been trying to fix my Samsung refrigerator for over 2 years. I requested a refrigerator replacement after a year and a half of problems per the contact and Sears refused. They replaced the same parts many times and over time the problems changed; ice maker not working, then refrigerator box too cold, then refrigerator box too warm, finally after replacing the compressor nothing worked. The refrigerator got warm, everything in the freezer was soft, and the ice maker did not work at all. I am done with Sears service so 2 days later (and $3,800 later) I have a new refrigerator. Don't trust the Sears technicians and the statement in their service contract that they will replaced an appliance if they can't fix it is a lie.
Joe W,
Customer service response - We're really sorry to hear about your experience, Joe. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1730693099435
The tech for today never showed up
Lubna M,
Customer service response - Thank you for the 5-star review, Linda! We're glad to hear you received great service from our technician.
Sears Home Services on 1727581795371
Bad service. It's been over 3 months. And my refrigerator has not been repaired.
Raymond G,
Customer service response - We apologize for the trouble you've faced, Raymond. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587432976
My appointment was for 8 to 12 pm but the technician showed up at 2:45 pm
Herve D,
Customer service response - We apologize for the trouble you've faced, Herve. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587402812
Tech never showed up for a 12-5 appointment and no one ever called. Horrible service
Fritzw75,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1726454774183
The technician that came on 7/14 did not call first to ask about the problem. This meant we had to wait another week for a very simple repair. He also told us he was giving us a special deal, when in fact, this was standard pricing on the website. Finally, he made an appointment with us (not via the website) to return the following week (on 6/20). He didn’t show up. The piece we needed for the repair came to our home and we fixed the machine ourselves.
Linda C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719141826877
Jayna D,
Customer service response - Hi, Jayna, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.
Sears Home Services on 1706709832861
The serviceman was on time and finished within the hour. The 12/27/23 appointment was the 4th for the same problem: water leaking into the fresh food section of the refrigerator. He took the freezer apart, adjusted the evaporator and used steam to remove ice from the water line. Unfortunately, the problem remains. The refrigerator and service contract were purchased 7/26/19. I request a replacement refrigerator.
Norma W,
Customer service response - Thank you, Norma, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706293558314
I call because I had a washing machine that had a small leak. After they serviced my machine won't even come on. To make matters worse they won't even respond to my emails regarding the damage the caused or my refund.
Saundra X,
11/14/23 The Sears representative Juan was rude, impolite and discourteous. After showing Juan the walkway to my unit which was a few feet away, rather than walking on the public walkway as I asked he chose to take a totally different path through bushes on another owner's private property, lawn and front porch. Very rude, very unprofessional, violated and walked on the private property when it was not necessary and I asked him not to more than once. Because of his behavior he was not able to view my stove so no service was received. This type of behavior should not be tolerated as a representative of Sears. Bad knees is no excuse for bad manners.
Cheryl B,
