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1679 W Lacey Blvd Reviews
Read reviews from customers who used our services at 1679 W Lacey Blvd
Total reviews
92
Average Rating
4.1/5
Pat B,
They came out and he said the problem was fixed but when I ran my washer I ran into the same problem. So now I have to wait 5 days to get em out here again…
Courtney R,
Well Sears does it again ! Cancels at last minute and unable to make repairs to washer🤬
Sammy R,
Customer service response - We apologize for the trouble you've faced, Sammy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784511820498
Worst service ever and technician lied abiut interaction!
Sam R,
Customer service response - We apologize for the trouble you've faced, Sam. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781051325657
Technicial lied! No vulgar lamguage was used! I stated he was an hiur and half early! I would need 3-5 minutes to secure animals and move items crom laundry room. There is video ofninteraction at my residence!
Sammy R,
Customer service response - We apologize for the trouble you've faced, Sammy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781051325291
I have had an extremely poor experience with Sears service through my home warranty company. The initial service appointment was on December 24, with an arrival window of 8:00 a.m. to 12:00 p.m.; however, the technician did not arrive until 2:35 p.m. I was told the issue was caused by loose change under the washer plate, but after the technician left, the noise became even worse. A second technician came out on December 29 and immediately identified the problem after reviewing a video. He ordered the necessary parts and scheduled a follow-up appointment to install them. That installation appointment was set for January 10, but no one showed up. When I called Sears, I was told my claim was marked as completed and that I needed to contact my home warranty company, despite the fact that the repair was not finished. My home warranty confirmed the claim was still open and contacted Sears on my behalf. I then received a text confirming another appointment for January 14 between 8:00 a.m. and 12:00 p.m., requiring me once again to have someone wait at my home. The technician arrived after noon and was unaware of why he was there. I had to explain that parts had already been ordered and were on site waiting to be installed. After the repair, the washer still does not work. This experience involved missed appointments, poor communication, and multiple unsuccessful repair attempts. I would not recommend Sears service based on this experience
Misty R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768527358427
Furnace went out again, lasted two hours then quit!
Darryl P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763691325075
Not at all happy with the scheduling. I had a family emergency and had to have a friend come to let technician in. Unacceptable on how he kept pushing out the time.
Conni V,
Customer service response - We're really sorry to hear about your experience, Conni. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762996940224
Third time out….washer STILL doesn’t work…..completely useless people
Michael M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762473045062
JM V,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762143214893
