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1679 W Lacey Blvd Reviews
Read reviews from customers who used our services at 1679 W Lacey Blvd
Total reviews
92
Average Rating
4.1/5
Waited 3 weeks….they cancelled once becuz they didn’t have the right tool. Next time didn’t have the right parts so they beat the crap out of my washer for 2 hours (3 guys) and then said they didn’t know if it was fixed and we couldn’t test it for 48 hours cuz they have to use some glue and it needed to set. Worst experience I’ve ever had with a repairman and company.
Michael M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1760061010451
So they canceled my appointment again. I've been trying to get my oven fixed for over a month now All they keep doing is canceling and rescheduling. You try to call a number you can't even get a human on the phone I have four kids I need my oven working. It's ridiculous that you reschedule somebody for a month !!! It's ridiculous that you can't call and get a human on the phone to actually help you !!!
Qutrina C,
Customer service response - We apologize for the trouble you've faced, Qutrina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756778578162
I have been waiting months and finally when my appointment happens, my technician never showed up and then signed off the work order? **UPDATE**: So you respond to my issue with our service by giving me a phone number to call your customer service center to assist me. So I call your customer service center to request assistance, you schedule an appointment, don't show up and I have to call you to get it resolved?
Bryan W,
Customer service response - We apologize for the trouble you've faced, Bryan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754955425008
This guy came and put in a part that didnt even fix the wash machine. When we asked him to stay to make sure the Wash machine worked he said no and left like he knew the machine wouldn't work. And good luck trying to reach anyone from Sears with them stupid AI machine that can't help with nothing. Horrible service.
Ony G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753066523337
He never showed up and said he did. I’ve waited over a month and my dryer is still not fixed. Do not use this service very unreliable . I wouldn’t have given it a One star if I didn’t have too
The L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750118542931
My furnace is still not working properly
William W,
Customer service response - We apologize for the trouble you've faced, William. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737935187098
The technician never showed up
David W,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732624853838
Horrible service. Parts were supposed to be ordered- when I followed up the ticket was closed. Very disappointing
Penny C,
Customer service response - We apologize for the trouble you've faced, Penny. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725766242144
Worst experiences ever! Refrigerator has been broken over a month. Diagnosed and part ordered, no show next appt, came out broke something else first problem not repaired and another part ordered, they canceled my appt and blamed me rescheduled, went to the wrong house appt no show appt rescheduled, I called this morning and confirmed today's appt but became worried as it got later and recording stated my appt needed to be rescheduled. I could overlook any one issue but there has been so many issues which only becomes compounded with the fact that you cannot get a live person on the phone. All of this and my refrigerator is still not working!! I'm so fed up.
Lori W,
Customer service response - We apologize for the trouble you've faced, Lori. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724727017092
Nicolas Received The Lowest Star Because Of His Rudeness, Lack Of His Knowledge Regarding The Issue Of Freezer Problems. Blamed Mngmnt For Scheduling Issues. Had Trouble With Putting Shelf & Panels Parts Back Into Freezer. I WOULD NEVER Want Him Back Again !!!!!
James,
Customer service response - We're really sorry to hear about your experience, James. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1722560092919
