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129 Idaho Maryland Rd Reviews
Read reviews from customers who used our services at 129 Idaho Maryland Rd
Total reviews
202
Average Rating
4.3/5
Tricia N,
Customer service response - A big thank you, Tricia, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717404144131
Came within the time frame window, polite and fixed the problem. Showed me the worn part and had the replacement part on his truck, so he was able to fix it on the initial service.
Vicki C,
Customer service response - Thank you for your positive feedback, Vicki! We're glad to hear our technician was prompt, polite, and able to fix the issue on the initial visit.
Sears Home Services on 1750375144362
Taylor B,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1747887213267
Very knowledgeable and efficient. Explained steps and the repair.
Marc S,
Customer service response - Thank you for your positive feedback, Marc! We're glad to hear our technician was knowledgeable, efficient, and thorough in explaining the repair process.
Sears Home Services on 1757654530637
Debi H,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1754639103856
Keith W,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1747185288058
My complaint is with Sears policy (or possibly the policy of my home warranty) and not with John, who was great. I knew something was not right when John said the problem with our washer was the water pump. The control panel was having issues for a while until it finally stopped working but he said they are only authorized to fix one issue at a time. If that issue doesn't resolve the problem they go on to the next issue. So, proceeding this way, we had to wait a week for the first part to come in. Then when he came by and replaced the water pump, of course it didn't resolve the issue and we had to wait another week for the control panel to come in. We did not have the use of our washer for almost a month. I'm afraid that this weird method of fixing things only benefits Sears (and my home warranty) and does not benefit the customer and just makes them wait longer.
HP D,
Customer service response - Thank you for sharing your feedback about the repair process with Sears Appliance Repair. We're glad to hear John provided great service, and we apologize for the inconvenience caused by the repair policy.
Sears Home Services on 1724566583071
Chris C,
It took awhile to get this done (3 months) but all of the service people were good especially Claudio that finished the job.
Debbie H,
Customer service response - Thank you for your patience, Debbie. We're glad to hear Claudio and our team provided good service despite the delay.
Sears Home Services on 1736743409034
i would give 5 starts but john was messy. didn't clean up the debris he made when stripping wires. but he was very nice and friendly and explained things well.
Lee H,
