129 Idaho Maryland Rd Reviews

If I could rate minus 5 I would. The service is horrible. I cannot get an actual person on the phone. I have been trying to get my oven fixed since September, it's now December. Multiple techs have been out multiple times and have ordered multiple expensive parts and rescheduled my appointments I can't even remember how many times. The last tech said he'd have the parts refunded since nothing they have done has fixed the problem. Needless to say I have not been issued a refund and am unable to contact anyone about this. The company and to be a total scam.

FURIOUS with Sears. 3 times I made appointment for stove. 3 times they failed to show. I even spoke with the Service Tech the last time and made the appt directly with him. NEVER AGAIN. They deserve zero stars.

It takes too long to get claim approval. We waited 4 days to have technician submit paperwork, tech said he uploaded paperwork within 1 hr of visit. Something is causing unreasonable delay. Claim was to be expedited, nothing happened.

Horrible, horrible horrible! Can’t get a hold of anyone easily. It is quite an effort to talk to a person. And they are not customer friendly. if I was not already committed to a service call fee I would cancel my appointment. I need to have my Kenmore washer repaired. the hoops I’m having to jump through are ridiculous! Parts weren’t available parts are are not going to show up for days. once again, very difficult to speak to a live person over the phone and get some assistance and when you finally do, they don’t have much information to offer and are not customer friendly. I will never use Sears again for anything! It’s sad, because Sears at one time was an incredible store to buy from and do business with.

Ralph refused to accept my choice to check with another repair company.

Fun story: DO NOT EVER hire Sears Home Services for an appliance repair. Our fridge crapped out 3 weeks ago. I called Sears because I figure "It's Sears, they're reliable!" WRONG. Tech came out 2 weeks ago this coming Monday. Ordered two parts to be shipped to me directly. One part that "definitely needs replacement" and one part that "we may or may not need." The possibly unneeded part was delivered 2 days later, the important part was cancelled. I started calling in that day, asking for info, to get assistance finding the part. I was told they would escalate it to the parts department and I'd hear back in 24-48 hours. I have called in every single day for the last 10 days, every time they say they're escalating it and every time I never hear anything.

Our refrigerator stopped working 4/5, we called AHS to schedule appt. AHS issued service to Sears. Sears that then missed appointments 4/9 and 4/10 without letting us know they were not going to show. Today 4/16 a repairman showed up and told us the freezer was causing the issue with the frig and our only remedy is to defrost it, plug it back in until it stops working again. Repeat. This was his answer.. he said no repairs could be done. I notified AHS this was unacceptable service.

NIGHTMARE!! Sears appliance repair is the worst service I have received ever. Don't let them into your house. Our washing machine was broken and we have 7 people in our household. They took over a month to deliver a part that's available on Amazon for $32 with 2 day delivery. Then they cancelled multiple times on the morning of the appointment by sending a text with an excuse of "circumstances beyond our control" and a link to schedule a new date but the dates were always taken and a new link sent to reschedule. When I called them to complain, they were rude and completely unconcerned and didn't even bother to try and help. Sears will never service anything in my house again and I have cancelled First American Home Warranty after 5 years because of their refusal to send another service.

Probably the absolute worst experience I have ever had. I would had rated 0 if I could. I scheduled a home repair to fix my dryer and confirmed it via text many times. My appointment was scheduled for 1pm-5pm. I get a text from a virtual bot at 10am that my technician is no longer coming. I am rescheduled 3 times via text because each time they said there was availability, next next second it was unavailable. Then about 10min later, I get a call from the actual repair technician that he is on his way and he’ll be at my house at 11. I told him that my appointment was for 1-5 and I had a dentist appointment at 11 so no one was going to be home. Luckily, the technician was super nice and agreed to come at 1. So I thought all was good. Then around 12 I get another call from an AI bot rescheduling me AGAIN. I was so confused I texted the technician asking if he was still on his way. He said yes he should be there at 1. Then at 12:30 a different technician calls me and says he will be at my house in an hour and I half. Now I’m really pissed off because of all of the confusion. I text the first technician and he shows up at 1, he cancels the other technician. And my dryer wasn’t able to be fixed because they didn’t have the right part. Go figure. Then I try to reschedule an appointment to get the same repair technician to come back since he know the part I need, and I can’t even get a hold of a live person to have them update my repair. I am so beyond frustrated, don’t waste your time with this service it’s not worth the headache. I hope that they get rid of the AI bots for the sake of their technicians. I am at least grateful that the technician Logan was kind and understanding of the whole situation. Edit 5/27. Still wasn’t able to talk to a real person to schedule my recall to get my dryer fixed. So I had to schedule online and guess what? Same thing again that was called by 2 different technicians who said they were coming. And my part wasn’t ordered so there is no point for them to even come today. And they said they were coming between 8-12 and they won’t be here until 1:30/2oclock. So now my whole day has been stuck at the house. This problem would’ve been avoided if I could’ve actually spoken to a real to person instead of a stupid AI to tell them to order the part I need. Seriously the worst service. I feel so bad for their technicians who are all so nice and deserve better.

Worst company ever. The tech came out and fixed my stove and then tried to charge me $350 for the repair when I was quoted $129. He only charged me the quoted price. There is no way to talk to a real person. The tech said I was the 3rd client to say that they wanted to overcharge them. I will never use them again