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802-552-4364
129 Idaho Maryland Rd Reviews
Read reviews from customers who used our services at 129 Idaho Maryland Rd
Total reviews
202
Average Rating
4.3/5
Sears made me furious. I had an appt. to get my microwave/oven installed. They changed the date 3 times, then 1 1/2 hours before they were to come, they called and said I needed a contractor to come even though a serviceman came before but couldn't do it before I got my wiring re-done, which I did. I needed two installers. How rude is that to cancel after all of the emails I received saying they would be here.
Jackie S,
Customer service response - Thank you for taking the time to bring this to our attention, Jackie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706293548368
The worst in my years did not option even look inside on the unit my husband told you should check the one inside too did not even check to see why it’s not hold temp and not cooling down called him twice after he left never picked up and never called me back
Bea H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719142669704
They never showed up. Hard to get a human to talk too and when you do, they are in Asia!!
Sue G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749742357365
Worth nothing.
Seth S,
total failure in service, communications and work. miss information wrong billing. I can not explain the total failure in this e-mail
Gordon M,
Customer service response - We apologize for the trouble you've faced, Gordon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780276471059
Review of A&E Factory Service- tech Claudio: Poor Experience with Freezer Repair Service My husband and I recently had a very disappointing experience with two of the techs and A&E Factory Service regarding a freezer repair. Initially, we paid for a technician to diagnose the issue, who informed us that the fan was faulty and quoted us over $500 for the repair. We went ahead with the payment, but after the technician completed the work, the freezer was still warm and not freezing. During this time, I was at the hospitalized undergoing cancer treatment, and my husband checked the freezer. After contacting the technician, we learned that a screw had been improperly installed and had punctured the coil, by the first tech during the initial repair. This issue was then supposedly fixed when the original tech Claudio returned- he was also the tech who was supposedly more senior and originally diagnosed the freezer and after he made the coil change we were informed there would be no warranty on the work performed. After the technician assured us that the freezer was now fixed and showed us it was cooling for that moment we discovered the following day that it was still not cooling. When my husband reached out again, we were told that the problem now lies with the compressor, and we would need to pay again for this additional repair. I find this situation unacceptable, and I believe the company should be held accountable for the repeated issues and the financial burden placed on us as customers. I would not recommend A&E Factory Service based on this experience and urge others to seek repair services elsewhere. Should be ZERO stars but the system will not allow you to move forward with out selecting at least 1 star.
Stephanie S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762300807294
Sears is no longer at this location .
Richard B,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693517910573
He did not fix the problem. Told me it was a plumbing issue. I called a plumber who adjusted the water line and fixed the problem. This should have been fixed by him
Rasamreet K,
Customer service response - Thank you for taking the time to bring this to our attention, Rasamreet. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1721650450228
Not professional Never finished the job
Caleb N,
Customer service response - Thank you for taking the time to bring this to our attention, Caleb. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707379410337
I had an appointment scheduled between 8-noon Tuesday, March 17 to repair my stove. NO SHOW. NO TEXT NO PARTS or phone call!!!! I paid $582 for a part to be replaced on my scheduled appointment. Called service..talked to no one, but the “bot” rescheduled my appointment between 1-5 later today!!! We’ll see!!! Fingers crossed!!! Where is the service guy and my parts? Not liking the oven reviews!! Am I being scammed!!???
Laurie O,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773796120378
