129 Idaho Maryland Rd Reviews

Worst customer service experience I have had to date! I requested a service order right after the holiday and received prompt service from a tech. That is the only thing I can say that was positive. The person setting up the service call stated that I will have 30 days to act on the quote after the diagnosis they discover and that my diagnostic fee of $129 would go towards the work order if I choose to move forward. Technician came out Monday 12/2 and diagnosed the problem and stated he will send that all documents that I would need would be in my inbox same day. Due to all he sent was a receipt for my $129 diagnostic fee and a list of parts that are needed, my home warranty company would not approve this repair. I needed a diagnostic report. Mind you I am without a fridge with a 1 and 5 year old in the home meanwhile. I called the following day (Tuesday) to request this document. The customer service rep stated he would submit the request. When I called back the next day ( Wednesday) as I did not receive it, they stated the request takes 3 days. ( Which was never explained prior day.) The customer service rep stated there was no request and that they would enter this request and would have it by Friday ( of last week.) Friday came. No email with requested diagnostic report. I called in again (3rd call) Friday mid-day. The customer service rep that I get now states that there was no request. I argued and was extremely frustrated. She stated that she would put the request in now but it will again take 3 days. I was beyond floored that another customer service rep did not complete the task. I stated its completely unacceptable and to process the request. There was no ability to expedite it. I called back the follow day to confirm that the previous customer service rep completed the task ( now it is Saturday.) Gratefully, I was surprised that the task was requested and that I was assured I would have this document by Tuesday. Tuesday (TODAY) I call at 8am as I still do not have the document that was promised. I get another customer service representative. This person states that due to I did not approve the work the same day, they have closed my service ticket and there was never a diagnosis report. If I wanted this, I would need to pay an additional $129 and have a technician come back out. I told them this was unacceptable and I will NOT pay them to do something that they should of done in the first place. CROOKS!!!!!! I spoke to a supervisor and requested the technician to write an email at the very least. She was unhelpful, unempathetic and a sad excuse for a manager. Leadership should manage and resolve issues such as this one. Absolutely worst I'VE ever had to deal with and I will be ensuring everyone knows about it. A mother of 2 small children out $129 at the holidays only to have to buy a new fridge for thousands of dollars because they are unwilling to produce a piece of paper is ridiculous! DONT SUPPORT SEARS! They are awful and you will be screwed every time!