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111 W McKnight Way Reviews
Read reviews from customers who used our services at 111 W McKnight Way
Total reviews
197
Average Rating
4.3/5
Nice guy but just said he couldn’t do anything, didn’t take it apart just looked at it and said to replace, called someone else and they took it apart and fixed it
Bobbi V,
Austin did an awesome job of servising my gas dryer. It works now!!!!
Frankie B,
Customer service response - Thank you for your feedback, Frankie! We're glad to hear Austin did a great job servicing your gas dryer.
Sears Home Services on 1774490936197
Jeff S,
Customer service response - Thanks for the great rating, Jeff! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1760488356762
Luisgutierrez2200 M,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1746400267103
It took awhile to get this done (3 months) but all of the service people were good especially Claudio that finished the job.
Debbie H,
Customer service response - Thank you for your patience, Debbie. We're glad to hear Claudio and our team provided good service despite the delay.
Sears Home Services on 1736743409385
My complaint is with Sears policy (or possibly the policy of my home warranty) and not with John, who was great. I knew something was not right when John said the problem with our washer was the water pump. The control panel was having issues for a while until it finally stopped working but he said they are only authorized to fix one issue at a time. If that issue doesn't resolve the problem they go on to the next issue. So, proceeding this way, we had to wait a week for the first part to come in. Then when he came by and replaced the water pump, of course it didn't resolve the issue and we had to wait another week for the control panel to come in. We did not have the use of our washer for almost a month. I'm afraid that this weird method of fixing things only benefits Sears (and my home warranty) and does not benefit the customer and just makes them wait longer.
HP D,
Customer service response - Thank you for sharing your feedback about the repair process with Sears Appliance Repair. We're glad to hear John provided great service, and we apologize for the inconvenience caused by the repair policy.
Sears Home Services on 1724566583394
Nice place to shop, store has it all.
Michael S,
Customer service response - Thank you for your review! We're glad to hear that you had a positive experience shopping at our store and that we were able to provide everything you needed. We appreciate your feedback!
Sears Home Services on 1707448266662
i would give 5 starts but john was messy. didn't clean up the debris he made when stripping wires. but he was very nice and friendly and explained things well.
Lee H,
Michael S,
Roxann C,
